Administrative Assistant
Open To Work
Scott Yeddeau
Randstad
Bulington,ON
Work Preference
Desired Job Title
Administrative TemporaryAdministrative AssistantAdministrative Assistant/Customer Service RepresentativeTechnical Support Engineer EscalationsTechnical Support Engineer Tier 1Work Type
Full TimeContract WorkSeasonal WorkLocation Preference
On-SiteRemoteHybridLocation:
Bulington, ON, CABurlington, ONOpen to relocation:
NoImportant To Me
Career advancementWork-life balanceCompany CulturePaid time offPaid sick leaveSummary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
13
years of professional experience
Work History
Administrative Temporary
4 Years 6 Months- -Performed tasks in office administration, customer service, and light industrial settings.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Administrative Assistant
1 Month- -Interacted with donors to encourage contributions and processed cash, credit, or cheque donations and food contributions
- -Responded to customer calls promptly, resolved customer inquiries
- -Participated in fundraising activities by mailing correspondence to potential donors to support outreach efforts
- -Participated in fundraising activities, such as mailing correspondence to potential donors
Administrative Assistant/Customer Service Representative
7 Months- -Answered phones and coordinated delivery bookings for patients, directing complex inquiries to appropriate team members.
- -Provided customer service to ensure a positive experience. at reception for prescription pick-up, prepared items for short-term transport as requested.
- -Scanned waybills, packing slips, and prescriptions into the system, organized and filed hard copies systematically.
Technical Support Engineer Escalations
3 Years 7 Months- -Managed ticket assignments to prioritize urgent customer issues from tier 1 queue. Cases were rated in descending priority from 0-3. Priority 0 and 1 cases would be in regards to issues of complete system outage, or data recovery, which would be addressed first.
- -Closed 5-10 tickets daily, adjusting for issue complexity and resolution time to maintain support efficiency.
- -Issues commonly dealt with involved recovery of lost data, requiring point-in-time recovery, issues with backups causing loss of available hard drive space, investigation of potential product defects, and issues with orphaned or incorrect data causing some features to not function correctly.
- -Generated JIRA tickets for detailed investigation of identified product defects for investigation into product defects.
Technical Support Engineer Tier 1
2 Years 5 Months- -Provided first contact technical support over the phone for clients using Power School, a student information system (SIS).
- -Resolved customer issues related to attendance, grading, and data loss through systematic investigation and troubleshooting.
- -Facilitated remote access to systems using Bomgar, enhancing response time for client issues.
- -Recorded and tracked technical cases in SalesForce to ensure accurate documentation and follow-up.
Education
Diploma - Journalism
Diploma - Network Engineer
Skills
Office Administration
Administrative support
Technical Support
Customer service
Data entry
Problem-solving
Time management
Teamwork and collaboration
Positive demeanor
Languages
English
Full Professional
Contact
- Burlington, ON
- (905) 921-7006 (Mobile)
- Syeddeau@cogeco.ca
- Www.linkedin.com/in/scottyeddeau (LinkedIn)
Timeline
Administrative Assistant
Hamilton Food Share
12.2025 - 01.2026
Administrative Assistant/Customer Service Representative
Innomar Strategies
01.2023 - 08.2023
Administrative Temporary
Randstad
01.2022 - Current
Technical Support Engineer Escalations
PowerSchool
12.2015 - 07.2019
Technical Support Engineer Tier 1
PowerSchool
07.2013 - 12.2015
triOS College Business Technology Healthcare
Diploma from Network Engineer
Humber College
Diploma from Journalism