Scott Rowland
Anaheim
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
17
17
years of professional experience
Work History
Shift Leader
SUBWAY®Restaurants
Lakewood, CA
01.2010 - Current
- Supervised daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on service protocols and food preparation techniques.
- Managed inventory levels, placing orders to optimize stock efficiency and reduce waste.
- Implemented promotional strategies to enhance customer engagement and drive sales growth.
- Resolved customer inquiries and complaints, maintaining high satisfaction rates through effective communication.
- Monitored financial transactions, maintaining accurate cash handling procedures for accountability.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
Lakewood High School
Lakewood, CA06-2007
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Training assistance
- Strong verbal and written communication
- Staff supervision
- POS system operation
- Inventory counts
- Complaint resolution
- Sales and upselling
- Shift paperwork completion
- Issue resolution
- Daily workflows
- Policy enforcement
- Professional appearance
- Equipment troubleshooting
- Diplomatic and fair
- POS deletions
- Shift leadership
Timeline
Shift Leader
SUBWAY®Restaurants
01.2010 - Current
High School Diploma -
Lakewood High School