Scott O'Brien
Bearn
Summary
Dynamic and results-driven professional with a proven track record at Leons Furniture, excelling in customer satisfaction and delivery efficiency. Strong organizational skills and effective communication fostered team performance and reduced waste at Sobeys. Committed to safety protocols and maintaining high standards, ensuring optimal operations and client relations.
Overview
15
15
years of professional experience
Work History
Delivery Specia;ist
Leons Furniture
04.2024 - 03.2025
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
- Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
Produce Manager
Sobeys
02.2010 - 04.2020
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Coached and mentored new team members.
Education
International Tourism -
NBCC
St Andrews06-2004
Skills
- Strong organizational skills
- Self-motivation and discipline
- Professionalism and punctuality
- Patience and tolerance
- Effective communication
- Safety protocols and procedures
- Documentation accuracy
Languages
English
Full Professional
French
Professional Working
Timeline
Delivery Specia;ist
Leons Furniture
04.2024 - 03.2025
Produce Manager
Sobeys
02.2010 - 04.2020
International Tourism -
NBCC
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