Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Nipper

Tehachapi

Summary

Dynamic Office Technician with extensive experience, excelling in organizational skills and customer service. Proven ability to streamline operations and enhance efficiency through meticulous scheduling and data management. Proficient in Microsoft Office, with a strong focus on achieving compliance and supporting team success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Office Technician (Typing) IST

California Department of Corrections and Rehabilitation
06.2020 - Current
  • Assisted with daily office operations and administrative tasks to support team efficiency.
  • Maintained accurate records and files to ensure compliance with company policies.
  • Operated office equipment, including printers and copiers, to facilitate workflow.
  • Answered phone calls and responded to inquiries, providing excellent customer service.
  • Supported inventory management by tracking supplies and placing orders as needed.
  • Trained new employees on company policies and procedures for seamless integration into CDCR.
  • Input training data into spreadsheets and databases.
  • Compiled and analyzed training data to produce reports for managers.
  • Assisted the Field Training Sergeant with onboarding of new officers.

Chief Nursing Executive's Office Technician

California Correctional Health Care Services
09.2018 - 05.2020

Compiled information for monthly, quarterly, and annual Nursing audits and reports.

Input schedules and built posts for Senior Registered Nurses (SRNs) into Workforce Telestaff database.

Ensured each facility had supervisor coverage due to SRN vacations, training, and sick calls.

Coordinated and scheduled meetings and the Nursing Subcommittee for the Chief Nursing Executive (CNE).

Typed confidential and non-confidential memorandums, meeting minutes, and other correspondence on behalf of the CNE.

Created tracking systems in Excl for tasks assigned to SRNs, DPP allegations, and the semi-annual pill pass audit.

Input and tracked all of Nursing's work orders, and all other duties as assigned by the CNE.

Nurse Staffing Office Technician

California Correctional Health Care Services
09.2017 - 09.2018

Input schedules for 138 nurses into Workforce Telestaff database, ensuring all facility clinics nursing coverage.

Coordinated training for all nurses with Nursing Education and the In-Service Training Office.

Typed reports and memorandums as assigned by the Senior Registered Nurse.

Collected, audited, and maintained timesheets and FLSAs for staff ensuring accuracy.

Coordinated and scheduled monthly Nursing overtime bids to cover vacant positions.

Scheduling Support Technician

Department Of The Air Force
03.2008 - 06.2013

Maintained launch scheduling databases for multiple agencies coordinating launches.

Coordinated meetings and recorded meeting minutes between government agencies and launch customers.

Coordinated with government and non-government agencies on launch airspace, hazard areas, and danger zones.

Scheduled all training operations for annual evaluations and launch team qualifications prior to every launch.

Expertly organized and maintained all launch folders and preparation of all launch messages.

Input time and attendance, coordinated any required overtime.

Education

Bachelor of Science - Business Administration

California Coast University
Santa Ana, CA

No Degree - Information Management

Air Force Information Management Technical School
Keesler Air Force Base, MS.
07-2017

Skills

  • Strong organizational skills
  • Multitasking efficiency
  • Professional telephone etiquette
  • File organization
  • Proficient in Microsoft Office
  • Excellent communication skills
  • Customer service oriented

Certification

  • Training for Trainers (T4T), California Correctional Institution - September 2021

Timeline

Office Technician (Typing) IST

California Department of Corrections and Rehabilitation
06.2020 - Current

Chief Nursing Executive's Office Technician

California Correctional Health Care Services
09.2018 - 05.2020

Nurse Staffing Office Technician

California Correctional Health Care Services
09.2017 - 09.2018

Scheduling Support Technician

Department Of The Air Force
03.2008 - 06.2013

Bachelor of Science - Business Administration

California Coast University

No Degree - Information Management

Air Force Information Management Technical School
Melissa Nipper