Scott McKenzie
Toronto,ON
Overview
9
9
years of professional experience
Work History
Audience & Donor Services Representative
The National Ballet of Canada
09.2024 - Current
- Streamlined ticketing process, resulting in a smoother guest experience and reduced wait times.
- Collaborated with development department to bring initiatives that improved member engagement and loyalty.
- Strengthened relationships with existing donors by performing regular check-ins and addressing their concerns efficiently.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
Server
Henry’s Restaurant & Wine Bar
08.2024 - Current
- Collaborated with team members during busy shifts for efficient and memorable guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Professional Ballet Dancer
The National Ballet of Canada
09.2020 - 07.2024
- Maintained peak physical conditioning through rigorous training sessions, enhancing overall performance ability.
- Maintained a professional attitude and work ethic during long rehearsals and performances.
- Participated in fundraising efforts for company productions, helping secure necessary funding from donors.
Professional Ballet Dancer
Wiener Staatsballett
09.2016 - 08.2020
- Ensured injury prevention by adhering to proper warm-up routines and maintaining body awareness throughout rehearsals and performances.
- Demonstrated commitment to the art form by attending master classes, workshops, and conferences to stay current on trends and best practices.
- Received critical acclaim for exceptional portrayal of lead roles in renowned ballets such as Swan Lake and The Nutcracker.
Education
Extended BTEC Diploma - Performing Arts
The Royal Ballet School
London, UK07-2016
Skills
- Up-selling strategies
- Attention to detail
- Multitasking and organization
- Customer retention
- Sales expertise
- CRM software
Timeline
Audience & Donor Services Representative
The National Ballet of Canada
09.2024 - Current
Server
Henry’s Restaurant & Wine Bar
08.2024 - Current
Professional Ballet Dancer
The National Ballet of Canada
09.2020 - 07.2024
Professional Ballet Dancer
Wiener Staatsballett
09.2016 - 08.2020
Extended BTEC Diploma - Performing Arts
The Royal Ballet School
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