Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Nicole Nogas

St. Catharines

Summary

Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently by using problem-solving skills. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction. Experienced with managing client relationships and addressing customer concerns efficiently. Strong understanding of customer service principles and maintaining high satisfaction levels.

Overview

11
11
years of professional experience

Work History

Donor Experience Representative

Globalfaces Direct / HCB Communications
06.2022 - 06.2025
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Social Committee

Marketing Expert

Accenture
10.2021 - 12.2021
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Streamlined internal communication processes, fostering collaboration among departments in support of marketing objectives.
  • Developed innovative marketing materials to effectively communicate brand messaging.
  • Aligned sales and marketing activities by working closely with the sales team to develop targeted messaging and promotional collateral.

Assistant Manager

Fairweather Clothing
01.2020 - 03.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Manager

Forever 21
08.2019 - 11.2019
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Manager

Dairy Queen
12.2014 - 10.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.

Assistant Manager

Sears
10.2017 - 01.2018
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Aided in Liquidation of store

Education

Certificate - Arts And Design

Niagara College
Welland, ON
06-2020

Skills

  • Customer support
  • Goal-oriented mindset
  • Customer relations
  • Data entry proficiency
  • Client relationship building
  • Staff training
  • Technical troubleshooting
  • Sales expertise
  • Technical aptitude
  • Up-selling strategies
  • Excellent communication
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving
  • Analytical thinking
  • Decision-making

Languages

English

Interests

  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Graphic Design
  • Interior Design
  • Photography
  • Drawing and Painting
  • Creative Writing
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail

Timeline

Donor Experience Representative

Globalfaces Direct / HCB Communications
06.2022 - 06.2025

Marketing Expert

Accenture
10.2021 - 12.2021

Assistant Manager

Fairweather Clothing
01.2020 - 03.2020

Assistant Manager

Forever 21
08.2019 - 11.2019

Assistant Manager

Sears
10.2017 - 01.2018

Manager

Dairy Queen
12.2014 - 10.2018

Certificate - Arts And Design

Niagara College

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Nicole Nogas