Summary
Overview
Work History
Education
Skills
Languages
fishing and golfing
Timeline
Generic

Scott King

Nanaimo,British Columbia

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Progressive Growth Garden Supply
04.1997 - 07.2023
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Provided primary customer support to internal and external customers.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests for products, services, and company information.
  • Implemented and developed customer service training processes.
  • Created and maintained detailed database to develop promotional sales.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Managed timely and effective replacement of damaged or missing products.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.

Education

High School Diploma -

Belmont Secondary School
Victoria, BC

Skills

  • Teamwork and Collaboration
  • Calm and Professional Under Pressure
  • Relationship Building
  • Materials Transport
  • Issue and Complaint Resolution
  • Building rapport
  • Professional telephone demeanor
  • Order Fulfillment
  • Retail store support
  • Complaint resolution
  • Sales and Upselling
  • Inbound Call Management
  • Shipping and Logistics
  • Policies and Procedures Adherence
  • Appointment Scheduling

Languages

English
Professional Working

fishing and golfing

i am an avid river fisherman since the age of 16 but all and any fishing is great also love the game of golf which i have been playing for 20 years with a 16 handicap

Timeline

Customer Service Representative

Progressive Growth Garden Supply
04.1997 - 07.2023

High School Diploma -

Belmont Secondary School

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Scott King