SCOTT HAYDEN
Victoria,BC
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
3
3
years of professional experience
Work History
GUEST SERVICES AGENT
Victoria Marriott Inner Harbour
03.2023 - Current
- Updates guest records with data in Excel and maintains 100% accuracy
- Uses MARSHA software to retrieve guest information and print/organize reports
- Acts as a voice of the Marriott brand by answering guest's questions about the hotel property and the city of Victoria
- Coordinates with other members of the Marriott Inner Harbour staff to deliver amenities and other services to the guests.
- Resolves billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process
- Assists guests with reservations, modifications, and cancellations to meet their travel needs
KITCHEN STEWARD
Victoria Marriott Inner Harbour
08.2021 - Current
- Ensures dishwasher is operating at the required temperature
- Maintains cleanliness of dry goods storage and freezer areas
- Enhanced kitchen efficiency by streamlining dishwashing and cleaning processes.
- Washed utensils, cookware, dishes and trays
Education
CENTENNIAL COLLEGE OF APPLIED ARTS AND TECHNOLOGY -
TEFL CERTIFICATE -
SEE TEFL TRAINING INSTITUTE
Chiang Mai, Thailand 09.2018 - 10.2018
Skills
- Reception
- Record keeping
- Writing
- Guest communication
- Listening Skills
- Complaint Handling
- Patience and composure
- Data entry proficiency
- Writing and verbal communication
Timeline
GUEST SERVICES AGENT
Victoria Marriott Inner Harbour
03.2023 - Current
KITCHEN STEWARD
Victoria Marriott Inner Harbour
08.2021 - Current
TEFL CERTIFICATE -
SEE TEFL TRAINING INSTITUTE
09.2018 - 10.2018
CENTENNIAL COLLEGE OF APPLIED ARTS AND TECHNOLOGY -
Similar Profiles
Scott HaydenScott Hayden
Guest Services Associate at Victoria Marriott Inner HarbourGuest Services Associate at Victoria Marriott Inner Harbour
Katie MartinelloKatie Martinello
At Your Service Supervisor at Victoria Marriott Inner HarbourAt Your Service Supervisor at Victoria Marriott Inner Harbour
GERARD CUANANGGERARD CUANANG
Bell / Valet Attendant at Marriott Victoria Inner HarbourBell / Valet Attendant at Marriott Victoria Inner Harbour
Amritpal Singh DhaliwalAmritpal Singh Dhaliwal
Cook at Double Tree HiltonCook at Double Tree Hilton
Saniga Sara JaisonSaniga Sara Jaison
Friendly Visiting Volunteer at Providence Care HospitalFriendly Visiting Volunteer at Providence Care Hospital