Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

GERARD CUANANG

Victoria,BC

Summary

Dedicated and seasoned professional with a passion for delivering exceptional guest experiences. Eager to join your esteemed team as a Bell/Valet Attendant, Front Desk Agent, and Guest Services Agent. Commitment to providing outstanding service, strong communication skills, and attention to detail ensure every guest feels valued and welcomed. Excited about the opportunity to contribute to your organization\'s success and create memorable moments for all guests.

Overview

10
10
years of professional experience

Work History

Bell / Valet Attendant

Marriott Victoria Inner Harbour
08.2025 - Current
  • Provided exceptional customer service to enhance guest satisfaction
  • Maintained a pristine parking area, boosting the hotel's image
  • Parking and retrieving guest vehicles
  • Identifying guest needs and proactively working to handle all guest requests
  • Assisting guests with luggage to and from room/vehicle
  • Handled guest inquiries with professionalism and courtesy
  • Collaborated with the front desk to ensure seamless guest experiences
  • Received multiple commendations for outstanding service

Front Desk Agent / Guest Services Agent

Red Planet Hotel Ortigas
06.2015 - 05.2023
  • Managed check-ins and check-outs efficiently, enhancing operational flow
  • Resolving guest inquiries promptly, fostering loyalty and repeat business
  • Upsold hotel amenities, increasing revenue per guest during stays
  • Handled cash and credit transactions securely, minimizing discrepancies
  • Coordinated with housekeeping to ensure timely room availability
  • Implemented feedback systems, driving continuous service improvement
  • Promoted local attractions, enhancing guest experiences and engagement
  • Maintained accurate records, ensuring seamless communication across departments
  • Handled guest complaints with empathy, turning issues into positive outcomes
  • Prepares statements of accounts for corporate billings
  • Monitored security protocols, ensuring guest safety and peace of mind
  • Expertly balanced nightly financial reports for accuracy and efficiency

Concierge / Front Desk Agent

Cocoon Boutique Hotel / Hive Hotel
10.2014 - 06.2015
  • Delivered personalized service to enhance guest satisfaction
  • Coordinated exclusive events, boosting hotel visibility and bookings
  • Developed strong vendor / supplier relationships, ensuring premium service offerings
  • Provided tailored recommendations, enhancing guest experiences
  • Managed VIP requests, elevating the hotel's reputation for luxury
  • Trained staff on concierge best practices, improving team efficiency
  • Utilized technology to track guest preferences, personalizing future stays
  • Resolving guest inquiries swiftly, enhancing overall experience and loyalty
  • Maintains a welcoming environment, fostering repeat business and referrals

Education

Bachelor of Science - Hotel and Restaurant Management

University of The East
Manila PH
04-2014

Skills

  • Fast Learner
  • Time Management
  • Detail-oriented approach
  • Stress Management
  • Problem Solving
  • Adaptability
  • Quick decision making
  • Patience and composure
  • Team player mentality

LANGUAGES

Tagalog
Native or Bilingual
English
Full Professional

Timeline

Bell / Valet Attendant

Marriott Victoria Inner Harbour
08.2025 - Current

Front Desk Agent / Guest Services Agent

Red Planet Hotel Ortigas
06.2015 - 05.2023

Concierge / Front Desk Agent

Cocoon Boutique Hotel / Hive Hotel
10.2014 - 06.2015

Bachelor of Science - Hotel and Restaurant Management

University of The East

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GERARD CUANANG