Scott Deciccio
North Bay,ON
Summary
Committed and professional Service and Parts Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
22
22
years of professional experience
Work History
Service and Parts Advisor
Motor Home Travel Canada
05.2021 - 09.2023
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
Service and Parts Advisor
Canadian Tire
01.2018 - 05.2021
- Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Service and Parts Advisor role.
Director of Automotive Operations
Canadian Tire
01.2010 - 01.2018
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Department Manager
Canadian Tire
01.2002 - 01.2010
- Hardware/Housewares
- Sports/Seasonal
- Automotive
- Front End/Cashiers
Education
Diploma - Business Management
Humber College
Toronto, ON06.1995
Skills
- Automotive Industry Knowledge
- Operations Management
- Customer Service
- Team Management
Timeline
Service and Parts Advisor
Motor Home Travel Canada
05.2021 - 09.2023
Service and Parts Advisor
Canadian Tire
01.2018 - 05.2021
Director of Automotive Operations
Canadian Tire
01.2010 - 01.2018
Department Manager
Canadian Tire
01.2002 - 01.2010
Diploma - Business Management
Humber College
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