Khaled Mahran

• As an inner order desk wholesale parts advisor my responsibilities were as follow:
• Respond to inbound inquiries via phone, chat & email from customers across Canada providing quotation, technical support, warranty information and other inquiries
• Handle incoming product orders and process orders
• addressing customer order issues, providing a timely resolution and support
• Prepare invoices, payments, shipping documents and contracts.
• Follow up with customers in regards to order status, pricing and shipments
• Updating the internal system, entering data to track pricing quotes and account information
• Verify inventory
• Ensure existing customers are informed in regards to latest products (outbound calling)
• Maintain strong customer relationships
• Outbound calls and emails to acquire new customers
• Hit sales targets daily, weekly, and monthly
• As a purchasing specialist my responsibilities weee as follow:
• Place orders for requested materials
• Issue purchase and change orders as necessary
• Maintain consistent and accurate purchase and price records
• Ensure materials are purchased at the lowest total cost, in specified quantity and quality, within specified lead-time
• Maintain communication with operations in respect to lead-time on critical materials
• Contribute to identifying areas of innovation and cost savings
• Receive and process the suppliers' invoices.

Procurement department head:

• Develop the global procurement strategy and execute the plan for one-, three-, and five-year projections.
• Develop and implement a comprehensive global organizational sourcing strategy and plans.
• Identify and implement cost-saving initiatives
• Streamline and improve procurement processes to enhance efficiency and reduce lead times.
• Cultivate and maintain strong relationships with key vendors and suppliers around the world fostering open communication, trust, and collaboration to ensure a reliable and sustainable value chain.
• Negotiate and finalize contracts, ensuring favorable terms and conditions for the organization.
• Establish and monitor key metrics and KPIs to measure the performance and effectiveness of the procurement function.
• Analyze data to identify trends, areas for improvement, and opportunities for cost savings.
• Present findings, recommendations, and strategic insights to CEO and board members.
• Collaborate with finance and accounting teams to ensure accurate tracking and reporting of procurement-related expenses.
• Identify and mitigate potential risks associated with procurement activities, working closely with legal and compliance teams.
• Ensure procurement activities comply with relevant laws, regulations, and company policies.
• Lead and mentor the procurement team, fostering a collaborative and results-driven culture.
• Provide training and professional development for team members.

Materials manager:

• Connect Daily with all Dept. within operations to ensure that no delay with any materials occurred.

• Handling all internal and external audits point with all operation departments

• Following up with all operation departments to achieve zero audits points

• Review and Follow up with material and contract submissions before and after approval from

the contract board.

• Material and contract submissions committee member

• Sorting and facilitating all operation fields requirements

• Following up and maintaining with warehouse supervisors to reduce quantities of unused

material on-shelves

• Adjusting the inventory min/max quantities

• Review and Follow up with material and contract submissions before and after approval from

the contract board

Section head foreign purchasing-department

• Review purchase requisitions received to ensure availability of budget and being fully approved according to the company’s manual of authorities.

• Coordinating for Re-Exporting, Shipping, transporting material via Sea, Air and Road.

• Coordinate with Customs & Logistics team to ensure all documents and approvals required for custom clearance are available prior shipment’s arrival..

• Participate in the periodical evaluation of suppliers and update the vendors list

• Preparing and issuing high value materials tender documents, sales agreement and

submission.

• Searching new and good suppliers & maintaining relationship with suppliers.

• Make the necessary bench-marking “Market survey” in case of approaching soul vendor.

• Creative Sourcing and carry out negotiations utilizing Team Approach to problem solving and

setting goals for improvement.

• Ensure continuous vendor performance and participate in vendor audits when required.

• Ensure reliable and efficient flow of relevant information between vendors and the company.

• Supervise junior Buyers and keeping an eye on their performance to ensure following

procurement procedures.

• Develop junior Buyers performance to achieve the desired KPIs.

Buyer foreign purchasing department

• Preparing and issuing the tender documents

• Receiving and sorting the offers

• Prepare technical evaluation with end user department

• Prepare commercial evaluation to insure we have the best offer

• Issuing the purchase orders on Sap

• Following up the delivery and ensure final receipt/acceptance of materials at site.

• Receive and process the suppliers' invoices.