Sayed M Mojeeb Askari
Summary
- IT Support Specialist with a Bachelor's in Computer Science and hands-on experience resolving issues across Windows, macOS, and Linux environments.
- Skilled in troubleshooting, system maintenance, and user support using Office 365, Google Workspace, Jira, and remote tools like TeamViewer.
- Google IT Support Certified; pursuing CompTIA A+ and completed cloud computing training (Azure-focused) to enhance technical scope and adaptability.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
IT SUPPORT TECHNICIAN (part-time)
Emirates Humanitarian City School
11.2021 - 07.2022
- Provided expert IT support to faculty, staff, and students, troubleshooting hardware/software issues and resolving technical problems efficiently, ensuring high user satisfaction.
- Conducted training sessions and workshops, empowering users with technical skills to improve productivity and minimize IT-related disruptions.
- Implemented and optimized a help desk ticketing system, streamlining issue tracking and support workflows, leading to faster resolution times and enhanced operational efficiency.
HELP DESK TECHNICIAN (part-time)
Insta Telecom Company
02.2020 - 08.2021
- Delivered high-level desktop support for 110+ PCs, managing hardware/software troubleshooting, system upgrades, and optimizing network performance across the organization.
- Led a successful software upgrade for 200 workstations, ensuring seamless integration of Office suites, Google products, and macOS, improving overall system efficiency.
- Increased user satisfaction by 15%, reduced downtime by 20%, and boosted operational efficiency by 25% through the implementation of automation tools and process optimization.
Education
JUNIOR IT SUPPORT ANALYST PROGRAM -
NPower Canada
Toronto, ON 06.2023 - 09.2023
CLOUD COMPUTING AND BIG DATA DEVELOPMENT PROGRAM -
Seneca College
Toronto, ON 01.2023 - 03.2023
BACHELOR OF COMPUTER SCIENCE -
Khana-e-Noor University
Kabul, Afganistan 04.2016 - 03.2020
Skills
Operating Systems: Windows, Linux, macOS, iOS
Certification
Google IT Support Professional Certificate
Timeline
JUNIOR IT SUPPORT ANALYST PROGRAM -
NPower Canada
06.2023 - 09.2023
CLOUD COMPUTING AND BIG DATA DEVELOPMENT PROGRAM -
Seneca College
01.2023 - 03.2023
IT SUPPORT TECHNICIAN (part-time)
Emirates Humanitarian City School
11.2021 - 07.2022
HELP DESK TECHNICIAN (part-time)
Insta Telecom Company
02.2020 - 08.2021
BACHELOR OF COMPUTER SCIENCE -
Khana-e-Noor University
04.2016 - 03.2020
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