Buyuan Cai

• Performed hardware break-fix services on PCs, laptops, network printers, and servers with 100% success rate
• Facilitated basic LAN and network related activities for 5 companies
• On-site IMAC services (hardware rollouts, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc)

• Designed and led a team to build a top 5 SaaS system for property services. Served 200+ companies, 3700+ communities, and 3 million+ house
• Built three core modules of SaaS, which encompassed billing and charging, bill calculation and generation, online payment, and BI analysis. This accomplishment resulted in acquisition of 150 new paying property company customers within one year
• Developed third-party mobile payment integration to enable online payments for community residents, resulting in 10% increase in property company fee rates

Life Insurance Project in Taiwan May 2014 – Jun 2018

• Conducted customer requirement interviews, analyzed needs, and authored functional specifications for successful solution delivery

• Developed software solutions to achieve functionality and maintain a low bug rate in the top 10%

• Shaped system communication between policy calculation system and billing systems, streamlined operations, and increased overall efficiency

• Designed and implemented customer-customizable bank document modules, automatically handle seamless communication between more than 30 banks and customers through the system

• Created configurable letter modules for the companies to communicate with customers, resulting in a 30% reduction in complaints against the company

Life Insurance Project in South Korea Apr 2013 – Apr 2014

• Led a 10-person QA team on a large insurance project in South Korea. Organized testing efforts and ensured successful launch of FS-CD module.

• Facilitated to project's overall success by engaging in requirement analysis meetings and helping establish strong and positive reputation for a new established testing team.