Sayed Imran Sadat
Sacramento
Summary
I have over 8 years of experience in the IT field, working with various organizations in IT support roles. Throughout my career, I have gained strong hands-on experience in troubleshooting, system maintenance, network support, and end-user assistance. I am skilled in setting up and maintaining computer systems, resolving technical issues, and ensuring smooth day-to-day IT operations.
I hold several technical certifications, including A+, Network+, CCNA, and MCSA, which have strengthened my knowledge in hardware, networking, and system administration. In addition, I have completed the CompTIA A+ certification, further enhancing my technical foundation. I am a reliable IT professional with strong problem-solving abilities and a commitment to providing efficient technical support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
REDA
Sacramento, CA
08.2023 - Current
- Maintained computer hardware in optimal working condition through regular diagnostics, repairs, and preventive maintenance
- Set up and configured employee workstations, including computers, printers, routers, and peripheral devices
- Installed, updated, and configured software applications to meet organizational needs
- Trained colleagues on technology best practices and proper use of software, systems, and office equipment
- Assessed security risks and implemented measures to safeguard company networks, systems, and data
- Monitored and maintained a stable, secure, and optimized local area network (LAN)
- Collaborated with IT team to streamline ticketing system, improving response times and service quality.
- Configured hardware, devices, and software to set up work stations for employees.
IT Support Specialist
ALAI
Afghanistan
02.2014 - 12.2020
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed installation and configuration of operating systems and applications for end-users.
- Conducted training sessions for staff on new IT tools and best practices, fostering skill development.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed high levels of call flow and responded to technical support needs.
Education
Bachelor of Science - IT Network
Maryam University
Afghanistan11-2017
Skills
- Software installation
- VPN configuration
- Printer setup
- Application support
- IT documentation
- Hardware repair
- Remote support
- Mobile device support
- Security protocols
- Network connectivity
- Software updates
- Ticket management
- Wireless networking
- Hardware configuration
- Server administration
- Problem resolution
- Email configuration
- Active directory
- User support
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Desktop support
- Network configuration
- Windows 10
- LAN/WAN
- Microsoft office specialist (MOS) expert
- Hardware upgrades
Certification
I have a CompTIA A+ certification. In addition, I hold local certifications including Network+, CCNA, and MCSA.
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
IT Help Desk Technician
REDA
08.2023 - Current
IT Support Specialist
ALAI
02.2014 - 12.2020
Bachelor of Science - IT Network
Maryam University