Alfredo Perez
San Jacinto
Summary
Reliable IT Help Desk Technician with substantial background in providing technical assistance and support for issues related to computer systems, software, and hardware. Strong capability in troubleshooting and resolving technical problems, maintaining documentation of all system issues promptly and accurately. Demonstrated ability to communicate complex information to non-technical staff effectively while also having improved overall customer satisfaction ratings during tenure in previous roles.
Overview
8
8
years of professional experience
Work History
IT Help Desk Technician
Amigos Professional Services
Norco, California
01.2023 - Current
- Provided technical support for software and hardware issues to end-users.
- Diagnosed and resolved network connectivity problems using troubleshooting tools.
- Assisted users with account management and password recovery processes.
- Documented service requests and resolutions in the help desk ticketing system.
- Collaborated with team members to improve IT support workflows and processes.
- Installed and configured computer systems and peripheral devices for new employees.
- Conducted routine maintenance on IT equipment to ensure optimal performance.
- Managed inventory of IT equipment such as laptops, printers, routers.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Installed and configured new hardware, software and peripheral devices.
- Provided assistance with mobile device setup and configuration.
- Created user accounts and managed access privileges on networked systems.
- Updated documentation related to IT procedures and policies.
- Provided timely support via phone, email, and in-person interactions to enhance user experience.
Advanced Repair Agent
Geek Squad - Best Buy
Murrieta, California
02.2022 - 02.2023
- Diagnosed hardware and software issues for diverse electronic devices.
- Assisted customers with technical support and device setup.
- Collaborated with team members to optimize repair processes.
- Utilized diagnostic tools to troubleshoot complex technology problems.
- Maintained accurate records of repairs and customer interactions.
- Trained new staff on repair techniques and customer service skills.
- Provided exceptional service to enhance customer satisfaction and loyalty.
- Managed inventory of spare parts and repair equipment efficiently.
- Kept records of all repairs and fixes for future reference.
Food and Beverage Expert
Target
Hemet, CA
07.2018 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
San Jacinto High School
San Jacinto, CA06.2015
Skills
- Network troubleshooting
- Hardware installation
- Software configuration
- Remote support
- Ticketing systems
- Customer relationship management
- Team collaboration
- Problem solving
- Equipment inventory management
- Procedure documentation
- VPN configuration
- Printer setup
- Active directory
- IT documentation
- Asset management
- Problem resolution
- Hardware repair
- Network connectivity
- Software installation
- Application support
- Ticket management
- Software updates
- System diagnostics
- Mobile device support
- TCP/IP
- Microsoft 365 Admin
Languages
Spanish
Native/ Bilingual
A1
Timeline
IT Help Desk Technician
Amigos Professional Services
01.2023 - Current
Advanced Repair Agent
Geek Squad - Best Buy
02.2022 - 02.2023
Food and Beverage Expert
Target
07.2018 - 07.2021
High School Diploma -
San Jacinto High School