Soraya Mominzada
Burnaby,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Walmart Canada
2021.12 - 2024.06
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Substitute Preschool Teacher
Kids And Company Childcare
2023.03 - Current
- Assisted lead teacher in the development of age-appropriate lesson plans that addressed diverse learning styles and abilities.
- Supported the emotional well-being of each child through empathetic listening, guidance, and conflict resolution skills.
- Provided one-on-one support for struggling learners, resulting in improved academic performance and increased confidence.
- Managed classroom behavior effectively, fostering a positive learning environment for all students.
Community Service Volunteer
UNICEF
2019.05 - 2021.11
- Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
- Collaborated with local organizations to provide food baskets to families in need.
- Offered tutoring services to students struggling academically, helping them improve their performance in school.
Education
Associate of Science - Biological Sciences
Douglas College
New Westminster, BC12.2025
Certificate - Early Childhood Care And Education
Burnaby Community & Continuing Education
Burnaby12.2023
Skills
- Health and safety
- Parent-Teacher Communication
- Positive Reinforcement
- Outdoor Play Supervision
- Customer Service
- Problem-solving abilities
Certification
Occupational First Aid Level 1&2
Fire Safety and Extinguishers
Food Safe level one
Timeline
Substitute Preschool Teacher
Kids And Company Childcare
2023.03 - Current
Customer Service Representative
Walmart Canada
2021.12 - 2024.06
Community Service Volunteer
UNICEF
2019.05 - 2021.11
Associate of Science - Biological Sciences
Douglas College
Certificate - Early Childhood Care And Education
Burnaby Community & Continuing Education
Occupational First Aid Level 1&2
Fire Safety and Extinguishers
Food Safe level one
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