Sayantan Mukhopadhyay
821 Bushby Crt, London,ON
Summary
Motivated, self-disciplined, positive-minded individual, well versed in managing teams, a self-motivated and team-work oriented person with proficient multitasking skills, wishing to be an asset to the organization.
Overview
7
7
years of professional experience
Work History
Senior Manager- Front Desk
Compressed Air Engineers
06.2021 - 06.2023
- Solely responsible for maintaining the working environment at Compressed Air Engineers
- Inspected. Monitored, maintained the safety and security of teammates, and ensured customer assistance in the store.
- Singlehandedly managed the complete Junior Staff Team of 10 and distributed team work.
- Responsible for increasing sales at the store through various marketing strategies, thereby increasing the net efficiency of the store.
Customer Service Representative
Reliance Trends
06.2020 - 06.2021
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Added user's customer service concerns and decided when to escalate problems to specialist team members.
- Engaged in user support interactions via telephone.
- Attracted potential customers by answering product and service questions and suggesting information about other products and services. Process orders, prepare correspondences, and fulfill customer inquiries to ensure customer satisfaction.
Junior Staff Member
TFP - The FoodPlex
02.2016 - 06.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with a variety of questions to foster exceptional customer service.
- Responsible for serving food at the restaurant.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Promoted to cashier and responsible for managing Cash at the counter.
Education
Graduate Certificate - Business Analysis
Fanshawe College of Applied Arts And Technology
London, ON04.2024
Bachelor of Science - Electrical Engineering
Techno India Saltlake(MAKAUT)
Kolkata, West Bengal, India06.2020
Central Board of Secondary Education(XII) - Computer Science
Indira Gandhi Memorial High School
Kolkata, West Bengal, India04.2016
GED -
Indian Council Of Secondary Education
Kolkata, West Bengal, India04.2014
Skills
- Performance Tracking and evaluations, Troubleshooting and Problem resolution, Budgeting and resource Management
- Microsoft Excel, Word, Outlook, and PowerPoint
- Managing Vendors, Onboarding and reception
- Managing Employee relations, Time Management and Customer Satisfaction
- Cash handling, Cashiering and cash Management
- Proficient in accurate cash transactions and POS systems
- Exceptional customer interactions, meeting needs effectively
- Thrive under pressure, and be efficient in busy setting
- Strong Team player, maintained positive work relations
- Meticulous with procedures, upheld cleanliness
- Exceptional at order accuracy, meeting speed targets
- Positive attitude, Friendly, contribute to welcoming atmosphere
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Availability
Monday - 12PM-12AM, Tuesday - 12AM-12PM, Wednesday - 11AM-11PM, Thursday- 7PM-11PM, Friday - 3PM-11PM
Weekends- Available all the time.
Timeline
Senior Manager- Front Desk
Compressed Air Engineers
06.2021 - 06.2023
Customer Service Representative
Reliance Trends
06.2020 - 06.2021
Junior Staff Member
TFP - The FoodPlex
02.2016 - 06.2020
Graduate Certificate - Business Analysis
Fanshawe College of Applied Arts And Technology
Bachelor of Science - Electrical Engineering
Techno India Saltlake(MAKAUT)
Central Board of Secondary Education(XII) - Computer Science
Indira Gandhi Memorial High School
GED -
Indian Council Of Secondary Education