Hi, I’m
Noêlle Nassif
Mississauga,ON
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Bilingual highly skilled and motivated IT Consultant Professional with over 20 years of experience in defining and delivering new products and services, balancing problem solving, customer and business objectives, and overseeing deliverables. A proven track record of technical leadership and independently defining strategy and executing IaaS/SaaS cloud-based products. Strong customer empathy, excellent analytical capabilities, and great verbal and written communication and presentation skills. Effective resources mentoring and supervision with natural authority. Well-equipped with Computer Science education and multiple professional certifications. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
22
years of professional experience
Work History
SICK LTDRichmond Hill, Ontario
Senior Field Services Manager
06.2022 - Current
Job overview
- SICK is one of the world’s leading producers of sensors and sensor solutions for industrial automation applications
- Responsible for Assigning appropriate resources based on project and service value, complexity, risk, visibility, and resource experience including professional direction, coaching and support to employees for their growth
- Manager and Technical Subject Matter (SME) to ensure clarity and accuracy of project requirements
- Develop the business through contract preparation and negotiation and pre-sales support
- Effectively manage all service contracts and partnerships with 3rd party contractors
- Collaborate with the SICK Global Group, including the Digital Consulting team, to grow the Service Portfolio and Digital Services offered to our customers
- Facilitated definition and tracking of key metrics related to products, and identified and handled interdependencies to ensure consistency between various products
- Conduct safety audits and assessments in the field as required to ensure compliance to regulations and standards
- Worked with vendors to understand and influence their product evolution based on company's strategic needs.
IdemiaOakville, Ontario
Project Management Consultant
02.2022 - 05.2022
Job overview
- Idemia is the leader in identity technologies, building future-proof solutions that secure billions of frictionless interactions in the physical and digital worlds
- I joined the public security team, and responsible for implementation, customization, upgrade, migration and training of investigations and evidence analysis program with Canada’s provincial, regional and local police departments and law enforcement agencies
- The projects involved on-cloud and on-premise implementations
- The role also involves active management of live sites and review of operational issues to prioritize the work between support, implementation, and software development teams
- Additionally, I am working on standardizing the project management tools in the company’s ERP system, and helping the teams shift to agile methods while still maintaining the waterfall approaches to satisfy customer’s needs.
- Worked well in a team setting, providing support and guidance.
emaratechDubai
Senior Service Operations Manager
11.2015 - 11.2021
Job overview
- Emaratech, owned by the Investment Corporation of Dubai, is the leading technology and management consulting company in the Arab World that provides high end market strategies, online solutions, outsourced technology & advanced business information technology solutions for private & public sectors
- Appointed to position to oversee operational roll-out of new immigration system with GDRFA Dubai
- Owned responsibility for ensuring optimal performance of client relations, service management, and project delivery functions
- Monitored daily intake of operations to verify workflow completion within targeted service level agreement
- Assessed strategic and operational change requests and prioritized activities while maintaining backlog of changes made visible to all stakeholders
- Collaborated with business analysts to devise business solutions in accordance with quality standards
- Single point of contact with Dubai immigration entry permit and residency departments representatives that has led to the increase of the customer satisfaction index to more than 90%
- Continuous engagement with more than 10 departments and over 20 highly ranked business stakeholders to prioritize new Government Decrees, Integration with other government entities, GDRFA Dubai Executive management urgent business and security requests, etc Such as Dubai Gold Residency program, Coronavirus lockdown and amnesty requirements, etc
- Representing the client internally and acting as business sponsor of the unification project of the immigration submission channels available for the different public personas (Individuals, Establishments, etc.) including the development of a new mobile application with a third party low code platform service provider
- This has reduced the overhead of the company on running into 3 different technologies and consolidating all business rules in one platform
- Leveraged dashboard visibility to allow operational control, reporting and continuous improvement
- Monitored daily intake of operations for product Health Assessment within targeted service level agreement
- Acted Software Director and effectively guided three teams of developers through submission and processing of immigration systems using agile delivery framework
- Successful Operational Roll-out of state-of-the-art new immigration system with GDRFA Dubai that was pending to go live for over 5 years
- The project included: o Migration of services from Legacy systems to Dubai Vision Project o Involved 5 different technologies over 8 business models
- Gradual roll-out strategies, implementation of complex business workflows that were considered as a potential risk to the performance of the software
- Work closely with devops on the Agile Release Train and publishing the same to the client
- Plan, Execute and Monitor the software team delivery on the prioritized requests in a timely and agile way over the agreed sprints with the client
- Owner of the release process in collaboration with the software, infrastructure and devops teams to complete, SIT
- Security testing, Performance testing, deployment approvals and rollback plans if necessary
- Responsible for drafting and executing UAT testing with the business teams and grant approvals on deployments
- Monitor release deployment on “Canary” environments and ensure business stakeholders complete the certification to deploy on production environments before the next release cycle
- Tailored and rolled out successfully several turnkey project such as : implementation of Elastic search, integration with object storage systems, migration to operational decision manager (IBM ODM), implementation of operational dashboards that includes business logic based on Big Data, etc
- Implemented an automation platform with multiple configurable attributes to streamline the applications processing and minimize human intervention (contributed to the automation of around 70% of the total applications received)
- Initiate and manage the revamp of the Immigration processing systems that aimed in adopting automation and business intelligence to further enhance the processing of the applications and preventing the officer’s errors by 30% This project involved latest technologies in biometric and identity management.
EastNetsDubai
Group Director
01.2013 - 01.2015
Job overview
- EastNets is a Leading Provider of AML , SWIFT and Payments Solution and secure with compliance, payment and fraud protection
- After working for 6 years in the company, I was promoted to this role to ensure optimal delivery of service for global customers of this organization providing cutting edge solutions and services for anti-money laundering, fraud prevention, and payment processing
- Directed and guided application support engineers in implementation of service level agreements that supported business growth
- Applied advanced analytical skills to highlight and correct critical issues affecting business performance
- Prepared informative reports that enabled senior leadership to make more sound business decisions
- Demonstrated exceptional ability to build and maintain effective working relationships with key stakeholders.
EastNets UAE
Group Customer Manager
01.2009 - 01.2013
EastNetsDubai
Project Manager/Implementation and Support Manager
11.2006 - 12.2008
SchlumbergerDubai
Outsourcing Development Coordinator
05.2006 - 10.2006
SAB MEDBeirut
Software Developer/Application Manager/Project Manager
07.2002 - 12.2005
Info PlusBeirut
Software Developer
01.2002 - 06.2002
Education
St. Joseph University
Master of Science from Business Computer
St. Joseph University
Bachelor of Science from Business Computer
MIT Sloan School of Management, Artificial Intelligence & Implications for Business Strategy
PMI-ACP Certified – in good standing.
PMI-PMP – expired.
ITIL Foundation.
Skills
- Project/Program Management
- ITIL & Agile Methodologies
- Customer Success Planning
- Vendor Relations
- Service Operations Management
- Process Reengineering
- Team Building & Leadership
- Strategic Planning & Analysis
- Customer Support Services
- Stakeholder Management
- Quality Assurance
- Performance Management
- Relevant Productivity Skills
- Expert in project management tools including Microsoft Project
- Strong command of Microsoft Office productivity tools (PowerPoint, Word, Excel)
- Passion for Design Thinking principles, Agile, and Safe delivery concepts
- Knowledge of key principles of Cybersecurity Governance Risk and Compliance
- Expert Knowledge in JIRA and Confluence
- Experience as an SRE, DevOps, ITOps in an Enterprise Context
- Language Proficiency
- English, Full Professional Fluency
- French, Full Professional Fluency
- Arabic, Native Speaker
- Budgeting and Resource Management
- Troubleshooting and Problem Resolution
- Data-Driven Decision-Making
- Operations Planning
- Negotiation and Conflict Resolution
- Atlassian JIRA
- Administration and Reporting
- Performance Tracking and Evaluations
- Technical Proficiency
- Managing Operations and Efficiency
- General Management and Administration
- Organizational Improvements
- Influencing and Negotiating
- Cross-Functional Team Leadership
- Business Management and Development
- Collaborate Cross-Functionally
- Employee Coaching and Mentoring
- Documentation
- Scheduling and Coordinating
- Managing Communications Channels
- Business Performance Management
- Plan Projects
- Management Reporting
- Managing Deadlines
- Business Analysis
Languages
English
Full Professional
Arabic
Native or Bilingual
French
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Field Services Manager
SICK LTD
06.2022 - Current
Project Management Consultant
Idemia
02.2022 - 05.2022
Senior Service Operations Manager
emaratech
11.2015 - 11.2021
Group Director
EastNets
01.2013 - 01.2015
Group Customer Manager
EastNets UAE
01.2009 - 01.2013
Project Manager/Implementation and Support Manager
EastNets
11.2006 - 12.2008
Outsourcing Development Coordinator
Schlumberger
05.2006 - 10.2006
Software Developer/Application Manager/Project Manager
SAB MED
07.2002 - 12.2005
Software Developer
Info Plus
01.2002 - 06.2002
St. Joseph University
Master of Science from Business Computer
St. Joseph University
Bachelor of Science from Business Computer
MIT Sloan School of Management, Artificial Intelligence & Implications for Business Strategy
PMI-ACP Certified – in good standing.
PMI-PMP – expired.
ITIL Foundation.
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