Savonne Thompson
San Francisco
Summary
Motivated professional with a strong background in customer service and security operations. Delivers exceptional client experiences in high-volume environments while maintaining safety and organization. Demonstrates effective conflict resolution and communication skills to foster positive client interactions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Episcopal Community Services
San Francisco
02.2026 - Current
- Deliver professional customer service in a high-volume, client-facing environment
- Greet, assist, and direct clients while maintaining a welcoming atmosphere
- Coordinated scheduling, appointments, and front desk operations to ensure seamless client experiences
- Executed accurate data entry and organized client records to enhance information retrieval
- Protected sensitive information to maintain client trust and confidentiality.
- Support administrative functions including filing, scanning, and correspondence
- Maintain order in lobby areas and manage high foot traffic
- Recorded client interactions through detailed notes and reports to support effective follow-up
Security Guard
AX9 Security Inc.
San Francisco
06.2022 - 01.2023
- Conducted routine patrols and monitored surveillance systems to ensure safety and security
- Maintained safety through effective de-escalation and conflict resolution techniques
- Monitored access points to ensure proper authorization
- Respond to emergencies and assess safety risks
- Escort staff safely within facilities
- Collaborate with hospital personnel in high-pressure environments
- Documented incidents and reported irregularities to enhance security protocols
- (Corporate Security)
Security Guard
Allied Universal
San Francisco
09.2017 - 04.2021
- Patrolled property to ensure compliance with security protocols and deter unauthorized access
- Enforced policies to maintain safety standards and mitigate risks on site
- Monitored customer behavior to support loss prevention and identify suspicious activities
- Responded to incidents and completed reports
YouthForce Member
Larkin Street Youth Services
San Francisco
06.2017 - 09.2017
- Executed street cleaning and beautification efforts, enhancing neighborhood appearance
- Executed landscaping and gardening tasks to improve outdoor spaces
- Conducted janitorial services, ensuring cleanliness and hygiene in facilities
Service Specialist
Lucky Grocery
San Francisco
10.2016 - 06.2017
- Guided customers in locating products and addressing inquiries to enhance shopping experience
- Stocked shelves and monitored inventory levels to ensure product availability
- Ensured store cleanliness and organization to create a welcoming environment
Program Leader
Embarcadero YMCA
San Francisco
05.2012 - 05.2016
- Supervised youth, ensuring safety and positive engagement during activities
- Tracked attendance and coordinated daily programs to enhance participant involvement
- Organized events and recreational activities
- Managed behavior through de-escalation techniques, fostering a supportive environment
- Provided meals and maintained a structured environment
- Documented incidents in reports to ensure accurate record-keeping
Education
City College of San Francisco - Early Childhood Development & Team Building
City College of San Francisco
San Francisco, CAHigh School Diploma -
Youth Chance
San Francisco, CASkills
- Front Desk Operations
- Reception
- Customer Service
- Visitor Management
- Scheduling
- Calendar Coordination
- Conflict Resolution
- De-escalation
- Administrative Support
- Documentation
- Records Management
- Information Management
- Attention to Detail
- Organization
- Team Collaboration
- Adaptability
- Communication Skills
- Health Guidelines Awareness
- Adaptability
Certification
- Crisis Prevention Institute (CPI) – De-escalation Training
- Guard Card Certification
- Loss Prevention Training
Timeline
Front Desk Clerk
Episcopal Community Services
02.2026 - Current
Security Guard
AX9 Security Inc.
06.2022 - 01.2023
Security Guard
Allied Universal
09.2017 - 04.2021
YouthForce Member
Larkin Street Youth Services
06.2017 - 09.2017
Service Specialist
Lucky Grocery
10.2016 - 06.2017
Program Leader
Embarcadero YMCA
05.2012 - 05.2016
City College of San Francisco - Early Childhood Development & Team Building
City College of San Francisco
High School Diploma -
Youth Chance