Summary
Work History
Education
Skills
Timeline
Languages
CustomerServiceRepresentative

Savleen kaur

brampton,ontario

Summary

Dynamic customer service professional with a proven track record at MLSE, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and active listening, I excel in high-pressure environments. Proficient in Microsoft Excel, I streamline administrative processes, ensuring efficient operations and improved communication across departments.

Work History

Customer Service Representative

MLSE
2023 - 2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Office Admin

Manitoba IELTS
2020 - 2023
  • Provided ongoing support to staff members by assisting with administrative tasks such as scheduling meetings, drafting correspondence, and maintaining office supplies inventory for students.
  • Supported the office with administrative tasks, including client intake and scheduling appointments, ensuring smooth day-to-day operations.
  • Enhanced communication between the courtroom and administrative offices, expediting information flow.
  • Served as a liaison between the administrative office and academic departments to facilitate seamless collaboration on various initiatives.

Education

COMPUTER SYSTEM TECHNICIAN

Loyalist College of Applied Arts And Technology
Toronto, ON
04-2025

Skills

  • Customer service
  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Time management
  • Microsoft Excel
  • Microsoft outlook
  • Documentation
  • Administrative support
  • Filing

Timeline

Customer Service Representative

MLSE
2023 - 2025

Office Admin

Manitoba IELTS
2020 - 2023

COMPUTER SYSTEM TECHNICIAN

Loyalist College of Applied Arts And Technology

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual

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Savleen kaur