Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savitha DSouza

Mississauga,Canada

Summary

Detail-oriented and friendly professional with a background in education and customer-facing roles, seeking a Customer Service Representative position at ICICI Bank. Brings strong communication skills, a commitment to exceptional client service, and proven ability to handle transactions accurately. Quick learner with experience in handling customer concerns, supporting team objectives, and maintaining records with high attention to policy and process adherence.

Overview

15
15
years of professional experience

Work History

Student Lunch Monitor

St. Jude Catholic Elementary School
01.2025 - Current

Assisted children in opening lunch items to promote healthy eating habits.

  • Monitored behavior and enforced school rules, addressing conflicts as necessary.
  • Encouraged positive social interactions while providing assistance when required.
  • Maintained cleanliness of lunch areas through organized cleanup efforts.
  • Collaborated with staff to resolve behavioral concerns during lunchtime supervision.
  • Reported issues to educators for timely intervention and support.
  • Utilized verbal cues to effectively manage student behavior.

Lecturer – Chemistry

Carmel College
01.2016 - 01.2024
  • Cultivated strong communication and interpersonal skills through daily interactions with students and parents.
  • Maintained comprehensive academic records while supporting various administrative functions.
  • Created a supportive learning environment, demonstrating transferable skills for customer support roles.
  • Enhanced student comprehension of complex chemistry concepts using real-world examples and hands-on experiments.

Cashier

Demart
01.2010 - 01.2012
  • Delivered efficient customer service by managing transactions accurately and resolving issues promptly.
  • Handled cash operations, ensured accurate till balancing, and maintained organized counters.
  • Promoted loyalty programs and recommended products tailored to customer needs.

Education

Master of Science - Chemistry

St. Aloysius College
01-2014

Bachelor of Science - Chemistry

St. Aloysius College
01.2012

Skills

  • Excellent Customer Service & Communication
  • Conflict Resolution & Complaint Handling
  • Cash Handling & Transaction Accuracy
  • Knowledge of KYC / AML / Compliance
  • Record Keeping & Filing
  • Team Collaboration & Support
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Adaptability & Positive Attitude
  • Sales Support & Cross-Selling Awareness

Timeline

Student Lunch Monitor

St. Jude Catholic Elementary School
01.2025 - Current

Lecturer – Chemistry

Carmel College
01.2016 - 01.2024

Cashier

Demart
01.2010 - 01.2012

Master of Science - Chemistry

St. Aloysius College

Bachelor of Science - Chemistry

St. Aloysius College
Savitha DSouza