Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Savita Savita

Prince Albert,Canada

Summary

Experienced Operations Manager with a strong background in overseeing workover and completion operations. Skilled in managing completion consultants and supervisors to ensure smooth operations. Successfully implemented lean manufacturing practices to enhance productivity and reduce costs. Highly organized, detail-oriented, and committed to achieving safety and environmental impact reduction goals.

Overview

4
4
years of professional experience

Work History

Shift Manager

Burger King
06.2023 - 03.2024
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Shift Manager

Burger King
04.2022 - 06.2023
  • Managed daily cash intake by counting out registers and tabulating profits
  • Resolved customer inquiries and complaints requiring management-level escalation
  • Supervised ongoing daily production phases.
  • Tracked receipts, employee hours, and inventory movements.
  • Trained new employees to maximize team performance.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Optimized shift operations to meet and exceed sales targets without compromising on service quality.

Shift Supervisor

A&W Food Services of Canada Inc.
12.2021 - 04.2022
  • Completed opening and closing duties to facilitate business operations
  • Collaborated with team members to improve performance and implement training updates
  • Planned and managed resources to consistently meet production, quality and cost goals
  • Checked orders for quality and completeness
  • Managed daily workflow and scheduled staff for adequate coverage
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Team Member

A&W Food Services of Canada Inc.
11.2020 - 11.2021
  • Worked hard to learn required tasks quickly to maximize performance
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
  • Looked for ways to go above and beyond job requirements
  • Assisted newly hired team members by explaining company procedures and safety requirements
  • Exceeded quality score by following orders and maintaining company standards
  • Completed additional learning opportunities to advance knowledge
  • Drove team success by completing assigned task quickly and accurately
  • Prepared bills for customers with accuracy and speed
  • Punch order to send order details to kitchen, mention special requests and food allergies in person
  • Answered questions regarding ingredients to educate customers before placing orders

Team Member

Wendy's
11.2019 - 11.2020
  • Worked hard to learn required tasks quickly to maximize performance
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity
  • Looked for ways to go above and beyond job requirements
  • Assisted newly hired team members by explaining company procedures and safety requirements
  • Exceeded quality score by following orders and maintaining company standards
  • Completed additional learning opportunities to advance knowledge
  • Drove team success by completing assigned task quickly and accurately
  • Prepared bills for customers with accuracy and speed
  • Punch order to send order details to kitchen, mention special requests and food allergies in person
  • Answered questions regarding ingredients to educate customers before placing orders

Education

Diploma - Software Engineering

Sheridan College
Oakville, ON
01-2021

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Interests

  • Volunteering
  • Watching Movies and TV Shows
  • Cooking
  • Reading
  • Team Sports

Timeline

Shift Manager

Burger King
06.2023 - 03.2024

Shift Manager

Burger King
04.2022 - 06.2023

Shift Supervisor

A&W Food Services of Canada Inc.
12.2021 - 04.2022

Team Member

A&W Food Services of Canada Inc.
11.2020 - 11.2021

Team Member

Wendy's
11.2019 - 11.2020

Diploma - Software Engineering

Sheridan College

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Savita Savita