Savannah Patocchi
Rohnert Park
Summary
I am looking forward to bringing my extensive experience and skills by working as a Public Safety Dispatcher of 4 years. I am skilled in emergency call taking, dispatching, and effective communication as well as records keeping and entering. Proven ability to prioritize urgent situations and maintain calm under pressure, enhancing public safety and operational efficiency. Skilled fostering teamwork during critical incidents.
Prepared to manage high-stress situations with strong skills in multitasking, quick decision-making, and effective communication. Known for maintaining calm under pressure and excelling in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Public Safety Dispatcher
Petaluma Police Department
07.2022 - Current
- Monitored emergency and non-emergency communications to ensure timely responses.
- Operated communication systems to relay information effectively to public safety personnel.
- Assisted callers by gathering essential information for dispatching resources.
- Entered and maintained accurate records of incidents and responses in a database.
- Prioritized calls based on urgency to enhance response efficiency.
- Supported team members by maintaining clear lines of communication during incidents.
- Adapted to high-pressure situations, ensuring calm and effective communication with the public.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
Public Safety Dispatcher
Sonoma County Sheriff's Department
03.2021 - 05.2022
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Improved public safety by effectively managing multiple phone lines and radio frequencies simultaneously.
Sales Associate
The Moulding Company
09.2016 - 09.2020
- Enhanced customer experience through expert product knowledge and personalized service.
- Developed strong relationships with customers, leading to repeat business and loyalty.
- Trained and mentored new sales associates, fostering a collaborative team environment.
- Built relationships with customers to encourage repeat business.
- Addressed customer inquiries and resolved issues efficiently, maintaining high satisfaction rates.
Supervisor
Starbucks
10.2015 - 01.2017
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored team members on product knowledge and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Monitored performance metrics, identifying areas for improvement in service delivery.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Sales Associate
Lady Foot Locker
01.2012 - 06.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
No Degree -
Diablo Valley College
Pleasant Hill, CAHigh School Diploma -
Alhambra High School
Martinez, CA06-2015
Skills
- Highly effective communication
- Radio communications
- Emergency call response
- Memory retention
- Information gathering
- Records management
- Emergency protocols
- Stress tolerance
- Teamwork and collaboration
Timeline
Public Safety Dispatcher
Petaluma Police Department
07.2022 - Current
Public Safety Dispatcher
Sonoma County Sheriff's Department
03.2021 - 05.2022
Sales Associate
The Moulding Company
09.2016 - 09.2020
Supervisor
Starbucks
10.2015 - 01.2017
Sales Associate
Lady Foot Locker
01.2012 - 06.2014
No Degree -
Diablo Valley College
High School Diploma -
Alhambra High School
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