Savanna Francis
Calgary,AB
Summary
Individual in service industry with track record of delivering high-quality customer experiences. Effective at managing diverse tasks while ensuring guest satisfaction. Reliable team player who adapts quickly to changing needs and maintains positive attitude. Skilled in communication and problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
Carmoney Golf and Country Club
04.2024 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Explained menu items, focusing on ingredients and preparation methods
- Maintained knowledge of current and fresh sheet menu items, garnishes, ingredients, and preparation methods.
- Prepared drinks according to standard recipes.
- Coordinated event setups for groups exceeding 100 attendees
- Performed opening and closing duties such as setting up the dining area, restocking supplies
Food and Beverage Server
Rockwell Food + Taps
11.2023 - Current
- Greeted guests warmly to foster welcoming environment.
- Increased customer retention through exceptional service and providing a hospitable environment
- Created the best guest experience by monitoring and observing all tables walked by.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Adhere to customer service and beverage handling policies
- Ensure that guests are satisfied with the food and service by handling all requests promptly and courteously.
Fitness Consultant
HER GYMVMT
04.2022 - 11.2023
- Grew sales and boosted profits by applying proactive strategies and service targets, cultivating and securing new customer relationships.
- Maintained daily calendars, set appointments with clients, and updated records to maintain accounts.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Provided personalized service to build relationships with customers.
Education
Bachelor of Science - Nursing
Mount Royal University
Calgary04-2026
Skills
- Food handling safety
- POS system
- Guest service
- Upselling
- Bar and Food Menu Memorization
- Special Event Coordination
Certification
- Alberta ProServe License -2023
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
Timeline
Food and Beverage Server
Carmoney Golf and Country Club
04.2024 - Current
Food and Beverage Server
Rockwell Food + Taps
11.2023 - Current
Fitness Consultant
HER GYMVMT
04.2022 - 11.2023
Bachelor of Science - Nursing
Mount Royal University
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