Saurabh Goyal
Oakville,Ontario
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
1
1
year of professional experience
1
1
Certification
Work History
SCO ATTENDANT AND CUSTOMERSERVICE ASSOCIATE
Walmart
09.2022 - Current
- Welcomed customers, offering assistance to help find store items
- Built and maintained productive relationships with employees
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
- Enhanced customer satisfaction by providing efficient and courteous service.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
Baker
Tim Hortons
06.2023 - 12.2023
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
SHIFT MANAGER
Shelby's
01.2023 - 06.2023
- Helped employees accomplish tasks during peak periods
- Communicated with other shift managers to facilitate continuum of customer service
- Addressed customer complaints and resolved conflicts
- Reported equipment repair and employee training needs to managers
Education
BACHELOR OF SCIENCE IN COMPUTER SCIENCE CANDIDATE - Computer Science
Sheridan College Institute of Technology And Advanced Learning
04.2026
Skills
- Interpersonal Skills
- Documentation And Reporting
- Decision Making And Leadership Qualities
- Mentoring And Coaching
- Incident Reporting
- Safety Awareness
- Data Entry
Certification
Smart Serve Certification
Awards
- Achieved certifications for game development and python language
- Awarded as Star of the Month in walmart
Timeline
Baker
Tim Hortons
06.2023 - 12.2023
SHIFT MANAGER
Shelby's
01.2023 - 06.2023
SCO ATTENDANT AND CUSTOMERSERVICE ASSOCIATE
Walmart
09.2022 - Current
BACHELOR OF SCIENCE IN COMPUTER SCIENCE CANDIDATE - Computer Science
Sheridan College Institute of Technology And Advanced Learning
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