Saumya Chhibber
Terrace,BC
Summary
Dynamic professional with a proven track record at Sid Cafe and Yes Bank, excelling in relationship building and KPI management. Achieved significant customer satisfaction through strategic sales development and exceptional service. Demonstrates outstanding attention to detail and teamwork, driving business success and client retention.
Overview
5
5
years of professional experience
Work History
Owner Operator/ Manager
Sid Cafe
02.2019 - 12.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Client Service Representative
Yes Bank
06.2021 - 11.2022
- Safeguarded client information with utmost confidentiality.
- Maintained composure and professionalism in high-pressure environments.
- Handled incoming calls efficiently, providing clients with accurate product and service details.
- Achieved accuracy in records through diligent updates to client information.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
Education
M.Com - Business
St. Bedes
Shimla12.2020
B.Com - Business
St. Bedes
Shimla09.2018
Skills
- Relationship building
- KPI management
- Sales strategy development
- Attention to detail
- Customer service
- Decision-making
- Teamwork and collaboration
Languages
English
Full Professional
Timeline
Client Service Representative
Yes Bank
06.2021 - 11.2022
Owner Operator/ Manager
Sid Cafe
02.2019 - 12.2023
M.Com - Business
St. Bedes
B.Com - Business
St. Bedes
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