Roberta De Santis

• Perform site inspections on a daily basis of work performed and provide feedback.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Developed and nurtured lasting customer relationships by projecting professional corporate image.
• Provided excellent customer service by addressing concerns promptly and professionally, leading to positive feedback from clients and supervisors.
• Cleaned and polished glass doors, mirrors, sanitized bathrooms, kitchens and other surfaces to maintain professional appearance.
• Emptied trashcans
• Inspected building for potential safety hazards, reporting identified concerns to supervisor.

· Assess business customers by providing business solutions that meet their existing needs.

· Managed client risk exposure and coordinated services for development, retention

· Provided ongoing support to assigned accounts by acting as their primary point of contact for any issues or inquiries.

· Processed daily mail, email and phone calls from customers and producers to generate new business.

· Participated in industry events to network with potential clients, gaining valuable insights into market trends and competitor activities.

· Managed a diverse portfolio of commercial accounts, ensuring timely delivery of products and services.

· Provided exceptional customer service, addressing concerns promptly and maintaining open lines of communication with clients

. Represent a company with a positive attitude and strong work ethic that will maintain a maximum retention rate and promote growth.

. Developed reports and provided data for Corporations month-end invoicing.

• Assess business customers by providing business solutions that meet their existing needs.
• Managed client risk exposure and coordinated services for development, retention and expand the company's needs .
• Provided ongoing support to assigned accounts by acting as their primary point of contact for any issues or inquiries.
• Processed daily mail, email and phone calls from customers and producers to generate new business.
• Participated in industry events to network with potential clients, gaining valuable insights into market trends and competitor activities.
• Provided exceptional customer service, addressing concerns promptly and maintaining open lines of communication with clients.
• Negotiated contract renewals, securing continued business partnerships with satisfied clients.
• Built constructive customer relationships to improve loyalty and recommendations.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Resolved customer complaints with empathy, resulting in increased loyalty.

• Developed strong relationships with key clients, leading to increased revenue and repeat business.
• Optimized account profitability by closely monitoring financial metrics, adjusting pricing strategies as needed based on market conditions or competitive pressures.
• Conducted regular account reviews, ensuring alignment with client objectives and addressing any challenges proactively.
• Expanded market share by identifying new business opportunities and engaging in strategic negotiations with potential clients.
• Maintained, balanced and processed day to day operations in accordance to compliance, audit, policies and procedures.
• Executed, analyzed and distributed various financial statements and reports for Corporate accounts monthly spend range of $20M to $50M CDN/US.