Saul L. Araujo
Rancho Cordova,CA
Summary
Highly experienced leader with a passion for providing person-centered care and ensuring the highest quality of services. Proven track record in leading and inspiring teams, driving strategic direction, and achieving excellent patient outcomes. Skilled in budget management, regulatory compliance, and implementing quality improvement initiatives. Strong communication and leadership skills have resulted in effective collaboration and enhanced patient experiences. Certified Healthcare professional with expertise in Lean Six Sigma methodologies. Committed to delivering exceptional care and contributing to the mission of the organization.
Overview
12
12
years of professional experience
Work History
Operations Manager
Dignity Health – CommonSpirit Health
01.2021 - Current
- Provided strategic leadership to hospital operations and led four high-performing departments in a 313-bed faith-based facility, driving excellence in patient care and employee development
- Demonstrated strategic expertise in budgeting and financial management, boosting productivity and resource allocation
- Fostered a culture of excellence and professionalism, prioritizing employee engagement and growth
- Ensured top-notch patient care and service, championing survey readiness and compliance
- Led regional standardization efforts, promoting best practices and innovation across clinical and ancillary departments
- Collaborated with physician leaders and union representatives, achieving outstanding metrics and interdepartmental synergy
- As a visionary leader and agent of change, transformed the operations staff into a service-focused team that values its people, encourages professional growth, and prioritizes patient-centered care
- Leveraged extensive experience in interdisciplinary collaboration to drive excellence across the organization, setting a new standard for healthcare delivery
- Achieved a rapid promotion within six months for outstanding leadership performance, exceeding goals and fostering a just culture that promotes open communication and accountability
- Served as clinical and ancillary lead, driving collaborative efforts to bridge the gap between clinical staff, ancillary partners, physicians, and staff, promoting a culture of unity and shared purpose
- Played a key role as a committee member of the High Reliability Organization (HRO) multidisciplinary team, leading the facility towards its ambitious goal of zero harm and fostering a culture of safety and excellence
- Successfully led the standardization of metrics across the region, spanning Patient Transportation, facility parking, Discharge Hospitality Center, and Interpreting Services, navigating complex union negotiations and rebid bargaining to achieve this milestone
- Instrumental in establishing and sustaining a robust region-wide leadership rounding culture, ensuring daily patient rounds and debriefs for all leaders, clinical and non-clinical, to prioritize patient care and safety
- Made significant contributions to various patient-centric and hospital-wide project management initiatives, driving innovation and excellence in healthcare delivery
Cashier Receptionist Scheduler
Kaiser Permanente
01.2021 - Current
- Serves as a compassionate and dedicated receptionist for Kaiser Permanente, providing exceptional customer service and creating a warm and welcoming environment for patients and members
- Takes ownership of the customer experience, proactively addressing patient concerns, resolving issues, and escalating when necessary
- Provides personalized support, expertly guiding patients through the facility, answering questions, and connecting them with appropriate resources
- Embraces cultural sensitivity and respect, embodying Kaiser Permanente's mission and patient Bill of Rights in every interaction
- Utilizes language assistance services and demonstrates exemplary telephone etiquette skills, ensuring seamless communication
- Registers patients with precision and efficiency, adhering to established policies and procedures
- Consistently exceeded patient satisfaction targets, demonstrating exceptional customer service skills
- Successfully managed a high-volume schedule, coordinating appointments for multiple providers and ensuring seamless patient flow
- Implemented a streamlined payment processing system
- Developed and implemented a comprehensive patient education program, resulting in a 25% increase in patient engagement and empowerment
- Built strong relationships with patients, families, and healthcare teams, fostering a collaborative and supportive environment
- Demonstrated expertise in Kaiser's electronic medical record system, accurately and efficiently managing patient data and schedules
Sr. Medical Assistant
Kaiser Permanente
01.2016 - 01.2021
- Served as a strategic leader, overseeing the operations of a high-volume clinic and collaborating with leadership partners to drive exceptional patient and employee experiences
- Made significant contributions to improving patient and employee satisfaction, achieving impressive gains in key goals and metrics
- Spearheaded transformative initiatives to create a best-in-class work environment, developing and implementing innovative policies and procedures that foster a culture of excellence
- Led department staffing assignments and overall operations, ensuring seamless workflow and optimal resource allocation
- Demonstrated operational expertise by managing provider in-basket messages, supporting patient care, and performing back-office duties with precision and efficiency
- Spearheaded the development and improvement of Kaiser Permanente's Women's Health Clinic in the South Sacramento Region, successfully enhancing patient care at both Promenade and Big Horn locations
- Received the prestigious 2019 Kaiser Women's Health Employee of the Year award, recognizing outstanding contributions to women's health services
- Designed and implemented strategic standardization of patient experience reporting, driving key initiatives that resulted in significant metric improvements across the South Sacramento region
- Played a key role in site-specific Patient Experience Councils, collaborating with physicians, staff, and Composite Teams to enhance department metrics and patient satisfaction in all domains of the patient experience survey
- Demonstrated strong leadership by conducting regular performance reviews, providing constructive feedback, and fostering staff development, leading to a notable increase in staff engagement and job satisfaction
Lead Medical Assistant
Dignity Health – CommonSpirit Health
01.2013 - 01.2016
- Led and mentored a high-performing team of 15 Medical Assistants, driving excellence in patient care and clinical operations
- Strategically coordinated daily clinic operations, optimizing scheduling, patient flow, and supply management to ensure seamless delivery of care
- Designed and implemented a comprehensive training program for new Medical Assistants, enhancing their skills and competence
- Fostered a collaborative work environment by facilitating open communication and teamwork among staff, providers, and departments, resulting in improved productivity and job satisfaction
- Demonstrated exceptional proficiency in electronic medical records, scheduling systems, and clinical procedures, leveraging this expertise to streamline processes and enhance patient outcomes
- Spearheaded a transformative restructuring and rebuilding initiative, bridging interdepartmental gaps and cultivating a positive, responsive cultural shift at Mercy Podiatry Clinic, significantly enhancing staff engagement and satisfaction
- Designed and implemented a unified staffing framework, streamlining workflow, policies, and procedures to boost efficiency, productivity, and patient care
- Fostered collaborative partnerships with offsite management, jointly developing and implementing effective patient area delegation strategies, ensuring seamless care coordination and optimized resource allocation
Education
Bachelor of Science - Healthcare administration
University of Phoenix
Sacramento, CA07.2025
Some College (No Degree) - Medical Assistant
Regional Occupation Program
SacramentoSkills
- Clinic Operations & Management
- Patient Experience & Satisfaction
- Staff Training & Leadership
- Scheduling & Workflow Optimization
- Compliance & Regulatory Affairs
- Performance Management
- Budgeting & Resource Allocation
- Multi-Specialty Clinic Coordination
- Quality Improvement Initiatives
- Inventory & Supply Chain Management
Personal Information
Title: Manager
Timeline
Operations Manager
Dignity Health – CommonSpirit Health
01.2021 - Current
Cashier Receptionist Scheduler
Kaiser Permanente
01.2021 - Current
Sr. Medical Assistant
Kaiser Permanente
01.2016 - 01.2021
Lead Medical Assistant
Dignity Health – CommonSpirit Health
01.2013 - 01.2016
Some College (No Degree) - Medical Assistant
Regional Occupation Program
Bachelor of Science - Healthcare administration
University of Phoenix