Marc Rivera
Wildomar
Summary
Healthcare operations leader with over 22 years of experience leading clinical operations, strategic initiatives, and multidisciplinary teams within large integrated healthcare systems. Expertise in physician partnership, patient access, workforce management, operational analytics, and performance improvement. Known for translating complex operational challenges into scalable solutions that improve efficiency, enhance quality, and strengthen patient-centered care. A collaborative leader with a history of driving measurable results through data-driven decision-making, employee engagement, and continuous process improvement. Committed to advancing organizational objectives while creating exceptional experiences for patients, providers, and staff.
Overview
16
16
years of professional experience
Work History
Operations Manager
Kaiser Permanente
San Diego, CA
01.2017 - Current
- Leads the Zion Medical Center Orthopedic and Podiatry clinic and oversee a team of 38 direct reports, comprising MA’s, PA’s, RN’s, LVN’s, Clinic Clerks, Surgery Schedulers, and Orthopedic Technicians
- Serve as the Service Line Manager for 17 surgical and non-surgical Podiatrists
- Manages scheduling for department personnel, optimizing resource allocation and minimizing conflicts or overlapping responsibilities.
- Serves as the Workgroup Manager for 40 Orthopedic Technicians
- Evaluates departmental procedures regularly, identifying opportunities for improvement and implementing necessary changes to enhance overall efficiency.
- Perform yearly employee evaluations and manage corrective action and terminations in partnership with union representatives and human resources
- Resolves customer issues promptly and professionally, reinforcing a reputation for excellent service within our department.
- Manages the capital equipment process for five medical office buildings
- Acted as interim Department Administrator for the Ophthalmology surgical specialty department during an extended leave of absence
- Deploy and sustain automated solutions utilizing Power Automate to enhance operational effectiveness
- Manage budgets and resources, identifying cost-saving strategies while maintaining quality
- Coordinate staffing and training initiatives to ensure a competent workforce
- Collaborate with stakeholders to align departmental goals with organizational objectives
- Train and mentor team members to enhance skill sets and performance standards.
- Collaborated with cross-functional teams to align operational strategies with organizational goals.
Client Executive
CHMB, Inc.
Escondido, CA
01.2016 - 01.2017
- Cultivate positive client relationships and manage communications
- Monitor billing and collection metrics, providing proactive recommendations for improvement
- Coordinate across departments to address client needs effectively
- Develop and deliver presentations emphasizing client success stories
Manager, Access
Scripps Medical Foundation
San Diego, CA
01.2010 - 01.2016
- Oversee access management functions, ensuring compliance with standards
- Provide leadership and support for a team, ensuring high performance standards
- Manage departmental goals, budgets, and staffing needs
- Ensure accurate charge submissions and support new acquisitions
- Identify and improve operational processes impacting revenue
- Streamline processes to enhance revenue and patient satisfaction
- Train staff and manage insurance follow-up procedures
- Analyze accounts receivable and develop recommendations for improvement
- Develop training materials and mentor new staff
- Manage projects requiring multi-unit coordination
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
01-2023
Skills
- Healthcare Operations Leadership
- Ambulatory Clinic Operations
- Staff Management & Development
- Labor Management Partnership (LMP)
- Physician Partnership & Engagement
- Clinic & Surgical Access
- Revenue Cycle Operations
- Process Improvement
- Data Analytics & Reporting
- Workflow Automation
Timeline
Operations Manager
Kaiser Permanente
01.2017 - Current
Client Executive
CHMB, Inc.
01.2016 - 01.2017
Manager, Access
Scripps Medical Foundation
01.2010 - 01.2016
Bachelor of Science - Healthcare Administration
University of Phoenix