Summary
Overview
Work History
Education
Skills
Languages
Availability
Certification
Timeline
Generic
SATYABRATA MALLICK

SATYABRATA MALLICK

Kingston,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

D-MART
04.2023 - 06.2023
  • Resolve customer complaints via phone, email, mail, or social media
  • Get customers warmly and ascertain problem or reason for calling
  • Assist with placement orders, refunds or exchanges
  • Responded to customer requests for products, services, and company information

Salesman and Receptionist

Subway
11.2022 - 04.2023
  • Obedient and good at managing time
  • Good at understanding different accents of English
  • Good in dealing with people
  • Increased sales by offering advice on purchases and promoting additional products
  • Developed and implemented sales strategies to increase profits

Security manager and accountant

Shakti.appifoods.pvt.ltd
08.2022 - 11.2022
  • Good and responsible nature
  • Optimise site processes to ensure high team performance
  • Work with team members to increase individual performance and set realistic improvement goals
  • Determine areas of improvement for cost control and initiate changes
  • Reduce expenses by minimising waste and allocating staff levels correctly
  • Define employee functions and keep individuals of task
  • Implement safety policies to reduce or eliminate incidents

Education

Restaurant And Culinary Management

St. Lawrence College
Kingston, ON
04.2025

Senior Secondary Education - Non-Medical

D.A.V. Public. School
Malerkotla, Punjab, India
07.2022

Skills

  • Communication Skills: Friendly, interact easily with others
  • Paperwork Processing
  • Data Collection
  • Critical Thinking
  • Team Development
  • Call Center Operations
  • Quick Learner: Learn new things quickly and easily
  • Call Management
  • Scheduling

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Odia
Native or Bilingual
Bengali
Limited Working

Availability

  • Monday :- 12:00 am - 12:00 pm
  • Tuesday :- 12:00 am - 3:00 pm
  • Wednesday :- 8:00 pm - 6:00 am
  • Thursday :- 1:00 pm - 6:00 am
  • Friday :- 4:00 pm - 12:00 am
  • Saturday :- 8:00 am - 9:00 pm
  • Sunday :- 8:00 am - 9:00 pm

Certification

  • Sales Manager Certificate
  • WHIMS
  • Safe food Handling

Timeline

Customer Service Representative

D-MART
04.2023 - 06.2023

Salesman and Receptionist

Subway
11.2022 - 04.2023

Security manager and accountant

Shakti.appifoods.pvt.ltd
08.2022 - 11.2022

Restaurant And Culinary Management

St. Lawrence College

Senior Secondary Education - Non-Medical

D.A.V. Public. School

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SATYABRATA MALLICK