AMIT TALUKDER ANTAR
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Panshi Bazar
04.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Managed over 50 customer calls per day
JUNIOR ENGAGEMENT OFFICER
X Solutions Limited
05.2020 - 03.2022
- Assisting in the planning and execution of engagement strategies and activities to connect with customers & clients
- Interacting with clients, customers, or members of the public to gather feedback, answer inquiries, and provide information
- Assisting in the organization and coordination of events, meetings, or outreach programs designed to engage and build relationships with stakeholders
- Drafting emails, newsletters, or social media posts to communicate with stakeholders and promote engagement initiatives
- Maintaining databases of contacts and engagement activities, ensuring accurate and up-to-date records
- Collecting feedback from stakeholders through surveys, interviews, or other methods and analyzing the data to identify trends or areas for improvement
- Creating reports, presentations, or documentation related to engagement activities and outcomes
CASHIER(PART TIME)
Swapno Mart
08.2019 - 02.2020
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Stocking promptly unloads trucks and deliveries
- Customer service includes handling questions and concerns
- Binning overstock merchandise
- Help management and customers as needed
- Accommodated customers with their unwanted items
- Assisted customers with locating Items
Education
Master of Engineering - Electrical and Computer Engineering
University of Windsor
08.2025
Bachelor of Engineering - Electrical and Electronic Engineering
American International University-Bangladesh
Skills
- Communication Skill: Friendly, interact easily with others and become a friend
- Teamwork: Excellent team player and willing to collaborate with people of different backgrounds
- Reliability: Punctual person who meets the deadline on time
- Organized: Excellent planning skills And Multitasking when needed
- Hardworking: Work with passion and dedication
- Quick Learner: Learn new things quickly and easily
Availability
- Not available, Not available, Open, Open, Open, Open, Early morning till 9pm
- Monday: Not available
- Tuesday: Not available
- Wednesday: Open
- Thursday: Open
- Friday: Open
- Saturday: Open
- Sunday: Early morning till 9pm
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Panshi Bazar
04.2022 - 12.2022
JUNIOR ENGAGEMENT OFFICER
X Solutions Limited
05.2020 - 03.2022
CASHIER(PART TIME)
Swapno Mart
08.2019 - 02.2020
Master of Engineering - Electrical and Computer Engineering
University of Windsor
Bachelor of Engineering - Electrical and Electronic Engineering
American International University-Bangladesh
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