Zeenat Kalia
Brampton,ON
Summary
A highly experienced and trustworthy customer representative with a great work ethic and customer satisfaction and versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Consultant
Rogers Communications
04.2023 - Current
- Maintained up-to-date knowledge of industry trends, technologies, and best practices to provide informed guidance during consultations with clients.
- Assisted customers with various types of technical issues via email, live chat and calls.
- Documented all client interactions accurately in CRM system while maintaining strict confidentiality standards.
- Consistently exceeded customer expectations by delivering personalized service tailored to individual needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customer in understanding products, components and systems using technical demonstration.
Technical Sales Representative
Voysus
09.2021 - 01.2023
- Developed sales opportunities by researching and identifying potential accounts
- Provided technical information and explanations
- Prepared quotations
- Closed new accounts by answering telephone, fax, and e-mail inquiries, verifying, and entering information
- Drove continued sales by checking customer purchasing history, suggesting new and related products, and explaining technical features.
Security Officer
Gardaworld
08.2021 - 03.2022
- Patrolled commercial and residential premises to prevent and detect signs of intrusion and ensure security of exits, entrances, and all property
- Responded quickly to medical emergencies, bomb threats, and fire alarms
- Administered first aid to provide immediate emergency care
- Maintained open communication with security team members and building supervisors via radios and Track tic
- Wrote reports outlining incidents such as theft, unauthorized access violations, or other unusual occurrences to support later criminal or civil actions.
Education
P. G Diploma - Information System Business Analysis and International Business Management
Northern College
Bachelor - Computer Applications
Punjab College of Technical Education
Skills
- Leadership
- Reliable and professional
- Excellent Communication skills
- Report Writing
- Time Management
- Customer Support
- Training and mentoring
- Backup Management
- Problem Resolution
Certification
- First Aid and CPR certification-Toronto, ON
- Certified Web Designer
- Certificate course in HTML/PHP and MySQL
- Best Employee of the Year Award-JMSS, India
- English Language Proficiency Certificate - Toronto, ON
- Licensed Individual security Guard
- Technical Sales Representative
- Security Professional
Languages
English
Professional Working
Hindi
Full Professional
Timeline
Technical Support Consultant
Rogers Communications
04.2023 - Current
Technical Sales Representative
Voysus
09.2021 - 01.2023
Security Officer
Gardaworld
08.2021 - 03.2022
P. G Diploma - Information System Business Analysis and International Business Management
Northern College
Bachelor - Computer Applications
Punjab College of Technical Education
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