Satinder Waraich
EDMONTON,Alberta
Summary
Detail-Oriented Customer Service Specialist experienced in administrative support and customer service. Achieved sales goals through efficient office management, personalized client support, and effective resolution of customer inquiries. Focused on delivering exceptional customer experiences while collaborating with teams to meet business objectives.
Overview
2
2
years of post-secondary education
3
3
years of professional experience
Work History
CUSTOMER SERVICE REP.
LIQUOR HOUSE
EDMONTON
07.2025 - 06.2026
- Assisted LIQUOR HOUSE customers with product recommendations and purchase questions.
- Verified customer identification for alcohol sales following store policy.
- Processed cash, card, and mobile payments at point of sale.
- Answered phone calls and provided store hours, product, and pricing details.
- Stocked shelves and organized liquor, beer, and wine displays.
Customer Service Rep.
Liquor control board
, ONTARIO
11.2023 - 06.2025
- Trained and mentored new employees to maximize team performance.
- Trained and mentored new employees, enhancing overall team effectiveness.
- Maintained compliance with company standards for operations and cleanliness, ensuring a safe environment.
- Handled inventory tracking, receiving deliveries, and managing stock levels to support operational efficiency.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Business Management - International Business - BMIB
LAMBTON COLLEGE OF APPLIED ARTS AND TECHNOLOGIES
CANADA 01.2023 - 08.2024
Skills
- Customer service
- Product recommendations
- Point-of-sale operations
- Inventory management
- Store operations
- Team training
- Teamwork
- Communication skills
Accomplishments
- 1. Optimized office procedures, increased productivity 15%.
- 2. Implemented a filing system, retrieval time reduced by 40%.
- 3. Training - Responsible for training all new employees to ensure continued quality of customer service.
- 4. Awarded "Employee of the Month" for delivering outstanding administrative support.
Timeline
CUSTOMER SERVICE REP.
LIQUOR HOUSE
07.2025 - 06.2026
Customer Service Rep.
Liquor control board
11.2023 - 06.2025
Business Management - International Business - BMIB
LAMBTON COLLEGE OF APPLIED ARTS AND TECHNOLOGIES
01.2023 - 08.2024