ASHIMA ARORA
Whitehorse,YT
Summary
Punctual and hardworking candidate with great interpersonal skills. Well versed in customer dealing and satisfaction. Highly motivated and a team player looking for an organizational culture to thrive individually as well as in a team.
Overview
5
5
years of professional experience
Work History
Customer Service Rep.
Northwestel
09.2023 - Current
- Manage large volume of incoming and outgoing calls
- Build positive relationships by going above and beyond with customer service
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Restaurant Server
Railwork's Lounge
02.2023 - Current
- Instructed guests on menu specials, took food and beverage orders
- Handled customer complaints to maintain customer satisfaction
- Assisted in training of new staff members regarding restaurant protocols, safe and proper food handling procedures, and service expectations.
Security Guard
Neptune Security Services
08.2022 - 02.2023
- Maintained safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Store Manager
Petro-Canada Gas Station
05.2019 - 10.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Diploma - GENERAL STUDIES
Yukon University
Whitehorse, YT08.2021
Skills
- Customer Service
- Active Listening
- Problem-solving abilities
- Customer Relations
- Critical Thinking
- Call center experience
- Computer Proficiency
- Customer satisfaction measurement
- Microsoft Excel
Timeline
Customer Service Rep.
Northwestel
09.2023 - Current
Restaurant Server
Railwork's Lounge
02.2023 - Current
Security Guard
Neptune Security Services
08.2022 - 02.2023
Store Manager
Petro-Canada Gas Station
05.2019 - 10.2022
Diploma - GENERAL STUDIES
Yukon University
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