Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Satinder Kaur

Grande Prairie,AB

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Experience Associate

TD Bank
07.2023 - Current
  • Employed active listening skills to accurately understand customer concerns and address them effectively.
  • Participate fully as a member of team, promote team effectiveness and contribute to a positive work environment.
  • Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
  • Implemented feedback from clients into actionable steps aimed at improving our products and services offering continually evolving experiences.
  • Act as a brand champion always keep myself accountable.

Restaurant Supervisor

SUBWAY®Restaurants
11.2022 - 07.2024
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.

Restaurant Supervisor

Osmow's
10.2021 - 11.2022
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
  • Managed inventory control, reducing waste and optimizing resources allocation.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.

Senior Sandwich Artist

SUBWAY®Restaurants
04.2020 - 10.2021
  • Developed strong rapport with regular customers through engaging conversations while providing personalized service based on their preferences.
  • Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
  • Contributed to a positive team atmosphere by collaborating with colleagues to complete tasks efficiently during peak hours.
  • Assisted with staff training, sharing expertise on sandwich crafting techniques, product knowledge, and company policies.
  • Maintained consistency in product quality by regularly reviewing company standards and implementing necessary adjustments in sandwich preparation techniques.
  • Contributed to a continuous improvement culture by actively participating in team meetings and providing constructive feedback on ways to enhance customer experience and streamline operations.

Education

College Dipoloma - Hospitality And Restaurant Operation Management

Durham College
Whitby, ON
08.2021

Skills

  • Client Advocacy
  • Computer Skills
  • Customer Service
  • Sales and Upselling
  • Calm and Professional Under Pressure
  • Social Media Monitoring

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 staff members.

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Customer Experience Associate

TD Bank
07.2023 - Current

Restaurant Supervisor

SUBWAY®Restaurants
11.2022 - 07.2024

Restaurant Supervisor

Osmow's
10.2021 - 11.2022

Senior Sandwich Artist

SUBWAY®Restaurants
04.2020 - 10.2021

College Dipoloma - Hospitality And Restaurant Operation Management

Durham College

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Satinder Kaur