Sathyakumar Sodalamuthu
Woodbridge,ON
Summary
Personable financial leader skilled in developing highly effective teams and managing daily branch operations with efficiency and a focus on client services. Well-versed in identifying areas in need of improvement and implementing actionable solutions to drive revenue and reduce expenditures. Aiming to fulfill a Assistant Branch role to leverage thirteen years of related experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
National Development Bank PLC
Kalmunai, SRI LANKA
05.2023 - Current
- Understood the branch's strategy, business, and operational plans to achieve targets in all business lines
- Finalized weekly, monthly, quarterly, bi-annual, and annual activities to achieve the branch's operational plan
- Stayed updated on applicable policies, procedures, and guidelines to fulfill the business and operations plan
- Ensured a pleasant ambiance in the branch and ATM for customer convenience
- Upheld customer-centricity and adherence to policies/processes in all interactions
- Ensured staff availability for seamless branch operations
- Ensured all customer transactions were completed according to policy, guidelines, and banking practices.
Elevate Client-Relationship Officer
National Development Bank PLC
Kalmunai, SRI LANKA
08.2022 - 05.2023
- Understood the strategy, business, and operational plans for the Elevate Segment
- Onboarded identified market segments and clients to achieve set targets
- Finalized a calendar of activities to achieve the business and operational plan
- Monitored and achieved business plans related to Assets, Liabilities, and Fee Income
- Stayed up-to-date on financial products and services for providing customized advice.
Senior Banking Associate
National Development Bank PLC
Kalmunai, SRI LANKA
04.2014 - 08.2022
- Provided product information to meet customer needs for both Corporate and Personal customers
- Handled Branch Banking operations, Pawning, Leasing (processing & Recovery), DML (Processing & Recovery), and Basic Credit-related works.
Banking Associate
National Development Bank PLC
Kalmunai, SRI LANKA
05.2012 - 04.2014
- Ensured Company standards were maintained while delivering superior customer service
- Followed guidelines for detecting and reporting fraudulent transactions.
FRONT OFFICE ASSISTANT
DFCC Bank PLC
AMPARA, SRI LANKA
01.2011 - 05.2012
- Properly and accurately handled cashier functions
- Maintained periodic transaction reports and assured up-to-date bank account reconciliations.
Education
MASTER OF BUSINESS ADMINISTRATION (MBA) -
Cadiff Metropolitan University
United Kingdom 01.2022
BACHELOR OF ARTS - Philosophy, Sociology And Education
Eastern University
Sri Lanka01.2017
Skills
- Leadership
- Account Growth
- Decision Making
- Teamwork
- Account Management
- Financial Analysis
- Customer Service
- Risk Management
- Regulatory Compliance
- Problem-Solving
- Communication Skills
- Numerical Skills
- Technology Proficiency (Banking Software, Microsoft Excel)
- Ethical Judgment
- Sales and Cross-Selling
Certification
- Certificate in Branch Banking Operations Programme - The Institute of Bankers of Sri Lanka (2017)
- Certificate in Computer Application - South Eastern University of Sri Lanka (2011)
- Certificate in Lending Against Pawn Brokering - Central Bank of Sri Lanka - Center for Banking Studies (2012)
Languages
English
Native/ Bilingual
Tamil
Native/ Bilingual
Sinhala
Full Professional
References
References available upon request
Timeline
Assistant Branch Manager
National Development Bank PLC
05.2023 - Current
Elevate Client-Relationship Officer
National Development Bank PLC
08.2022 - 05.2023
Senior Banking Associate
National Development Bank PLC
04.2014 - 08.2022
Banking Associate
National Development Bank PLC
05.2012 - 04.2014
FRONT OFFICE ASSISTANT
DFCC Bank PLC
01.2011 - 05.2012
MASTER OF BUSINESS ADMINISTRATION (MBA) -
Cadiff Metropolitan University
BACHELOR OF ARTS - Philosophy, Sociology And Education
Eastern University
Similar Profiles
Malinda DassanayakeMalinda Dassanayake
Branch Manager at National Development bank PLCBranch Manager at National Development bank PLC
Aishwariya GeorgeAishwariya George
Senior Banking Associate-Junior Executive at National Development Bank PLCSenior Banking Associate-Junior Executive at National Development Bank PLC
Segar AnojtharanSegar Anojtharan
Sales Manager at National Development Bank PLCSales Manager at National Development Bank PLC