Sathvika Aluguvelly
Toronto,ON
Summary
Detail-oriented professional with experience in customer relationship management and administrative support. Skilled in problem-solving and effective communication, contributing to high resident satisfaction and seamless property operations.
Overview
1
1
year of professional experience
Work History
Concierge
ELITE RESIDENTIAL CONCIERGE SERVICES
Toronto, Ontario
12.2024 - Current
- Provided exceptional front desk service, greeting residents and guests, verifying access, and ensuring that building security protocols were followed.
- Handled resident inquiries and service requests via phone, email, and in person, coordinating with property management and maintenance teams as needed.
- Accepted, logged, and securely stored package deliveries, notifying residents promptly, and managing parcel room operations.
- Maintained accurate records of resident requests, amenity bookings, and incident reports using property management software.
- Supported move-in/move-out processes, including elevator bookings, and providing building orientation to new residents.
- Conducted daily inspections of residential common areas and guest suites to ensure cleanliness, safety, and proper functioning of amenities.
- Assisted residents with booking building amenities, such as the gym, pool, party room, guest suites, and visitor parking.
Customer Service Representative
ALLIANCE ONE
Toronto, Ontario
09.2024 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Asked probing questions to determine service needs, and accurately input information into electronic systems.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable, and friendly service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier
TORONTO METROPOLITAN UNIVERSITY
Toronto, Ontario
08.2024 - 09.2024
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Skills
- Front desk operations
- Customer relationship management
- Property management software
- Administrative support
- Communication skills
- MS office
- Team collaboration
- Strong interpersonal skills
- Emergency response
- Guest relations
- Verbal and written communication
- Microsoft outlook, word, and Excel
- Customer service
- Data entry
- Recordkeeping and file management
Timeline
Concierge
ELITE RESIDENTIAL CONCIERGE SERVICES
12.2024 - Current
Customer Service Representative
ALLIANCE ONE
09.2024 - 10.2024
Cashier
TORONTO METROPOLITAN UNIVERSITY
08.2024 - 09.2024