Sathvika Aluguvelly
Toronto
Summary
Developed skills in fast-paced, collaborative operational environment, demonstrating strong problem-solving abilities and efficient project management. Seeking to transition into new field where these transferable skills can be applied to drive success. Committed to leveraging analytical thinking and adaptability to contribute to diverse organizational goals.
Overview
3
3
years of professional experience
Work History
Conceirge
ELITE Residential Concierge Services Inc
12.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Customer Service Representative
Alliance One
09.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
TMU
07.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Associate - Operations(INTERN)
Creative Mediapulse Technologies Pvt.ltd
03.2022 - 09.2022
- Handled administrative and data entry work for staff.
- Handling the operations of multiple centers of CMPTL.
- Managing,leads,projects and other documentations, lead verification, project briefing to prospects,prospects site visits scheduling, client coordination, etc.
- Managing any other support required for the teams from multiple centres.
- Coordinating with consultants.
- Setting up meetings for consultants.
- Sending mails/proposals as provided by consultants.
- Sharing information and support with consultants after discussing with reporting consultants
- Reviewing timesheets of consultants
- Partner program management
- Recuritment
Education
BBA - International Business Management
Gitam University
Hyderabad08-2023
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Problem-solving
- Excellent multitasking
Timeline
Conceirge
ELITE Residential Concierge Services Inc
12.2024 - Current
Customer Service Representative
Alliance One
09.2024 - 11.2024
Cashier
TMU
07.2024 - 08.2024
Associate - Operations(INTERN)
Creative Mediapulse Technologies Pvt.ltd
03.2022 - 09.2022
BBA - International Business Management
Gitam University
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