Harnoor Kaur
Surrey
Summary
Dynamic and results-oriented professional with a proven track record at Alliance Maintenance & Services, excelling in customer service and effective problem-solving. Demonstrated ability to enhance guest experiences through exceptional service and a strong work ethic. Skilled in fostering team collaboration and improving operational efficiency, contributing significantly to business growth and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Conceirge
Alliance Maintenance & Services
08.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Sales Associate
Abercrombie & Fitch
07.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Front Supervisor
Ricky’s Country
12.2021 - 07.2024
- Monitored employee performance, providing constructive feedback for continuous improvement.
- Delegated tasks effectively to optimize productivity during busy periods while minimizing downtime during slow shifts.
- Identified areas of operational inefficiency, collaborating with management on action plans for improvement.
- Contributed to the development of long-term goals and operational plans for the front-end department, aligning with overall company vision and direction.
- Assisted in staff recruitment efforts, contributing to the creation of a reliable and professional team environment.
Hostess Trainer
Ricky’s Country
02.2020 - 03.2021
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
Busser
La Terrazza Restaurant
10.2019 - 01.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
Bachelor In Hospitality - Hospitality
Acsenda School of Management
Vancouver, BC07.2023
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Guest services
- Telephone etiquette
- Team player mentality
- Hospitality
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
Food safe 1
Serving it right
Timeline
Conceirge
Alliance Maintenance & Services
08.2024 - Current
Front Supervisor
Ricky’s Country
12.2021 - 07.2024
Sales Associate
Abercrombie & Fitch
07.2021 - Current
Hostess Trainer
Ricky’s Country
02.2020 - 03.2021
Busser
La Terrazza Restaurant
10.2019 - 01.2020
Food safe 1
Serving it right
Bachelor In Hospitality - Hospitality
Acsenda School of Management
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