Satgur Singh

Ensuring compliance with all train orders, signals, railroad rules and regulations related to safety and operations

• Providing and receiving various forms of oral and printed instructions concerning the movement and placement of rail cars
• Assembling/dismantling trains in the rail yard, and picking up/setting off rail cars en-route
• Observing, interpreting, and relaying signals to ensure safe train and locomotive movement
• Operating track switches to change locomotive and rail car routes
• Inspecting the condition of a train and equipment
• Making effective decisions when in unfamiliar locations or emergency situations
• Communicating effectively with the Rail Traffic Control centre, other train crews and other departments on a regular basis via handheld radio

• Mathematical aptitude and problem-solving skills
• Comply with all department and company policies, procedures, and regulations
• Help customers over the phone; answer on the first ring
• Assist customers with routine account-related requests
• Research and resolve customer problems, acting as the customer liaisonbetween other bank departments when necessary
• Evaluate customer requests for service charge refunds and process necessarypaperwork to refund customer service charges as required
• May input, maintain, and/or delete ATM and Debit Cards within systems
• Maintain the highest-level confidentiality with all information obtained.

• Continuously evaluated business operations to effectively align workflows foroptimal area coverage and customer satisfaction
• Kept guest and work areas clean, organized, and sanitized per establishedstandards
• Maintained health and food safety standards at all stages, from storage throughdelivery
• Created and deployed successful strategies to boost restaurant performance,streamline food prep processes and reduce waste
• Maintained compliance with company policies and procedures for food safety,sanitation, and quality
• Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction
• Delivered in-depth training to workers in food preparation and customer-facingroles to promote strong team performance
• Identified team weak points and implemented corrective actions to resolveconcerns
• Spearheaded regular maintenance and repair operations to keep building andequipment in peak condition
• Organized and oversaw food service training to educate employees on resettingtables, relaying orders to cooks and upselling food and beverages