Sasith Jayaweera
Waterloo,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Team Member
Hilton Garden Inn
08.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Marketing Manager
Fapresto Ptv Ltd
09.2017 - 04.2022
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Maintained complete database of files, contacts and project materials.
- Analyzed and reported social media and online marketing campaign results.
- Discussed SEO needs and optimized strategies for short- and long-term campaigns.
- Administered marketing calendar and posted new content to coincide with new product and service releases.
Sales Representative
Affordable cleanning supplies
08.2016 - 08.2017
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients & Managed over 50 customer calls per day.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives
Education
Post-Degree Certificate - Strategic Marketing Communication
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2023
Bachelor of Commerce - Accounting And Financial Planning
Deakin University
Melbourne, Australia06.2020
Advanced Diploma - Commerce And Business Administration
Deakin College
Melbourne, Australia06.2017
Skills
- Staff Management
- Campaign Management
- Brand Development
- Brand-Building Strategies
- Digital Media Advertising
- Social Media Digital Marketing
- Search Engine Optimization Practices
- Social Media Trend Analysis
Websites
Technical skills
- Good knowledge of Adobe illustrator, in-design, photoshop and premier
- Basic knowledge of Wordpress
- Content creation
- Data analysts
- Search Engine optimization
- Social Media Marketing
References
References will be provided upon request.
Timeline
Team Member
Hilton Garden Inn
08.2022 - Current
Marketing Manager
Fapresto Ptv Ltd
09.2017 - 04.2022
Sales Representative
Affordable cleanning supplies
08.2016 - 08.2017
Post-Degree Certificate - Strategic Marketing Communication
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Commerce - Accounting And Financial Planning
Deakin University
Advanced Diploma - Commerce And Business Administration
Deakin College
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