Sophia Brunetti
Pacoima
Summary
Dedicated professional with a strong focus on customer service, adaptability, and team collaboration. Proven ability to train staff, resolve issues, and enhance guest experiences in high-volume environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member
Universal Studios Hollywood
Universal City
10.2025 - Current
- Provided excellent customer service to guests in various park areas (I worked at Jurassic Cafe, Panda Express, Studio Cafe, Studio Scoops, and Mummy Eats).
- I worked in a hotline, at a register, in a kitchen, and in a dining room.
- Assisted team in maintaining cleanliness and organization of attractions and facilities.
- Collaborated with colleagues to ensure smooth operations during peak hours.
- Handled guest inquiries and resolved issues promptly and professionally.
- Supported event setups, including layout arrangements and equipment checks.
- Engaged with guests to enhance their experience through friendly interactions.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
Front Counter Specialist / Shift Leader
Raising Cane's
Encino
10.2023 - Current
- Trained staff on customer service standards and operational procedures.
- Coordinated team schedules to optimize staffing during peak hours.
- Maintained cleanliness and organization of work areas for safety compliance.
- Coordinated with other departments to ensure efficient workflow processes.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Sales Associate
Target
Northridge
09.2024 - 03.2025
- Worked multiple departments such as the Technology Department, the backstock area, front counter, the baby department, the book department and the clothing department.
- Assisted customers with product selection and provided recommendations.
- Worked early morning shifts (as early as 5am) and also overnight and closing shifts.
- Operated point-of-sale system for transactions and returns efficiently.
- Maintained merchandise displays for optimal visual appeal and organization.
- Collaborated with team members to restock shelves and manage inventory.
- Addressed customer inquiries and resolved issues in a timely manner.
- Participated in store promotions to enhance sales and customer engagement.
- Trained new associates on sales processes and customer service techniques.
Server/Hostess
Maria's Italian Kitchen
Northridge
08.2023 - 02.2025
- Worked here on and off when I first moved out to California for school, worked here permanently for a year when I moved to California permanently.
- Provided exceptional customer service to enhance dining experiences.
- Took and processed food and beverage orders accurately.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Managed customer inquiries and resolved issues promptly.
- Ensured compliance with health and safety regulations during service.
- Upsold menu items to enhance customer satisfaction and increase sales.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Supervisor
Big Y
Derby
06.2021 - 08.2024
- Supervised daily operations to ensure efficient workflow and customer service.
- Trained staff on safety protocols and operational procedures to maintain compliance.
- Worked different departments on a daily including the registers, customer service, bakery, seafood department and more.
- Complied with company policies, objectives and communication goals.
Receptionist / BookKeeper
All Around Home Improvements
Derby
06.2020 - 08.2023
- Greeted clients and visitors warmly, fostering a welcoming atmosphere.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Scheduled appointments and coordinated calendars for service teams.
- Maintained organized front desk area, ensuring a professional appearance.
- Assisted with administrative tasks, including filing and data entry.
- Processed customer requests and provided information about services offered.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed accounts payable and receivable processes efficiently.
- Reconciled bank statements with accounting records regularly.
- Processed payroll and ensured accurate employee compensation.
- Maintained financial records using QuickBooks software effectively.
Education
High School Diploma -
Derby High School
Derby06-2023
Some College (No Degree) - English And Criminology
California State University, Northridge
NorthridgeSkills
- Customer service
- Appointment scheduling
- Data entry
- QuickBooks management
- Cash handling
- Team collaboration
- Administrative support
- Conflict resolution
- Communication skills
- Time management
- Staff training
- Problem solving
- Inventory management
- Security
- Organizational skills
- Data inputting
- Typing speed
- Greeting and seating clients
- File management
- Verbal and written communication
- Expense reporting
- Multi-line telephone skills
- Customer and client relations
- Documentation and reporting
- Staff management
- Tech-Savvy
- Front desk operations
- Office administration
- Reception desk management
- Scheduling
- Customer/Client relations
Languages
English
Full Professional
Italian
Limited
Spanish
Limited
Certification
California Food Handlers Certification
Timeline
Team Member
Universal Studios Hollywood
10.2025 - Current
Sales Associate
Target
09.2024 - 03.2025
Front Counter Specialist / Shift Leader
Raising Cane's
10.2023 - Current
Server/Hostess
Maria's Italian Kitchen
08.2023 - 02.2025
Supervisor
Big Y
06.2021 - 08.2024
Receptionist / BookKeeper
All Around Home Improvements
06.2020 - 08.2023
High School Diploma -
Derby High School
Some College (No Degree) - English And Criminology
California State University, Northridge