Sasha Swartzenberger
Kelowna,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Community Support Worker
Pathways Abilities Society
06.2016 - 01.2022
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Kept case files updated, accurate and aligned with requirements.
- Enlisted support of volunteers and collaborated with businesses and community groups.
- Facilitated community outreach to expand participation and support.
- Tracked service activities and outcomes against outlined plans and goals.
Front Desk Agent
Coast Capri Hotel
08.2008 - 03.2011
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Certificate - Administrative Assistant
Okanagan College
Kelowna, BC06.2024
Diploma - Human Service Work
Okanagan College
Kelowna, BC06.2016
Skills
- Case management
- Interpersonal skills
- Data entry and reporting
- Effective communication
- Problem-solving abilities
- Active listening
- Time management
- Organizational skills
- Professional development
Languages
English
Timeline
Community Support Worker
Pathways Abilities Society
06.2016 - 01.2022
Front Desk Agent
Coast Capri Hotel
08.2008 - 03.2011
Certificate - Administrative Assistant
Okanagan College
Diploma - Human Service Work
Okanagan College
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