Noella Esther
Northyork,Ontario
Summary
Experienced Case Worker skilled in case planning, coordination, and client assessment. Seeking a Caseworker position in Employment & Social Services to leverage expertise in assessing client needs, advocating for clients, and coordinating services effectively. Possesses a strong knowledge of social services, community resources, and relevant legislation. Proficient in assessing client needs and determining eligibility for services. Has extensive experience in case planning, coordination, and monitoring of services for vulnerable populations. Excellent communication and interpersonal skills enable building strong relationships with clients and agencies. Proven ability to work independently, manage caseloads, and prioritize tasks effectively. Proficient in utilizing computer software, including Microsoft Office, for documentation and reporting purposes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Community Support Worker
Homes First Society
11.2022 - Current
- Conducted client intakes and facilitated integration into shelter services
- Maintained comprehensive documentation of shelter activities, behaviors, and incidents
- Offered support to clients with mental health issues, substance use, and critical incidents
- Assisted clients with personal hygiene, medical needs, and emotional well-being
- Provided case management, counseling, and conflict resolution services
- Coordinated office communications and ensured facility security
- Managed clerical office duties, maintaining accurate client records
Case Counsellor
Fred Victor
09.2022 - 01.2024
- Conducts comprehensive client interviews at various locations, including homes and community agencies
- Verify and document client financial information, coordinating with financial institutions
- Calculate eligibility for subsidy and services, accurately inputting data into the system
- Provide ongoing assessment, case coordination, and monitoring of client needs
- Make effective referrals and maintain follow-ups with contracted service providers
- Advocate for clients, leveraging community resources to improve their quality of life
- Stay updated on relevant legislation, policies, and procedures through continuous learning
- Actively participate in case conferences and collaborative team meetings
Salvation Army
Housing Follow-up Support Worker
01.2021 - 02.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
Diploma - Social Service Worker
Citi College
Toronto, ONDegree - Social Works & Social Administration
Makerere University
Uganda 11.2020
Skills
- Behavioral support
- Disability awareness
- Transportation assistance
- Individualized support
- Client advocacy
- Data entry and reporting
- Community outreach
- Client needs assessments
- Self-advocacy support
- Housing assistance
- Substance abuse awareness
- Service planning
- Counseling
- Employment support
- Personal care assistance
- Mental health
- Problem-solving
- Teamwork and collaboration
- Multitasking
- Excellent communication
- Documentation management
- Conflict resolution
- Documentation proficiency
- Organizational skills
- Written communication
- Program planning
- Administration and management
- Staff education and training
- Referral coordination
- Treatment Planning
- EMR / EHR
- Progress evaluations
- Task prioritization
- Problem-solving abilities
- Teamwork
- Crisis intervention
- Time management abilities
- Mental health assessment
- Policy analysis
- Case management
- Analytical skills
Certification
- Overdose Prevention Training, Toronto Hostels, 01/01/20
- Crisis Prevention and Intervention, Toronto Hostels, 01/01/20
- Non-Violent Crisis Prevention Intervention, Toronto Hostels, 01/01/20
- Certificate in Understanding and Managing Aggressive Behavior (UMAB), Toronto Hostels, 01/01/20
- Community Leadership and Development, Toronto Centre of Learning and Development (CL&D), 10/01/19
- Community Mentoring and Conflict Resolution, ST Lawrence College, 10/01/19
Languages
English
Limited Working
French
Limited Working
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Community Support Worker
Homes First Society
11.2022 - Current
Case Counsellor
Fred Victor
09.2022 - 01.2024
Salvation Army
Housing Follow-up Support Worker
01.2021 - 02.2022
Diploma - Social Service Worker
Citi College
Degree - Social Works & Social Administration
Makerere University
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