Sasa Jerkovic
Grand Valley,ON
Summary
Successful Owner/Operator with expertise in the Hardscaping industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/Operator
Utopia Design Build
12.2018 - Current
- Provided a design and build service for both interior and exterior projects. Spring to Fall Months consisted of exterior build projects only (hardscaping, decks, landscaping, sheds, concrete pads, cabanas, full backyard oasis transformations, etc.,)
- Increased customer satisfaction by providing high-quality services and timely communication for all of our projects.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
Sales Design Consultant
Erth Coverings
05.2017 - 12.2019
- Increased sales by developing and maintaining strong relationships with clients and identifying their design needs.
- Delivered exceptional customer service through in-depth product knowledge, understanding client preferences, and offering suitable solutions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Generated new leads by networking with potential clients, attending industry events, and leveraging social media platforms.
- Collaborated with the design team to create customized proposals that catered to individual client requirements.
Project Manager
Freshwater Prefab
07.2015 - 12.2019
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Junior Project Manager
Kings Haven Construction
05.2013 - 10.2017
- Delivered projects on time and within budget by consistently monitoring progress and adjusting plans as needed.
- Assisted in the development of project scopes, objectives, and timelines to ensure successful outcomes.
- Supported senior project managers in various aspects of project planning, execution, and closure activities.
- Collaborated with vendors to negotiate contracts, ensuring cost-effective partnerships for project success.
- Managed budgets effectively by closely tracking expenditures against approved financial allocations.
- Contributed to estimating and presenting project costs before project kick-off to set expectations, promote accountability and maintain sustainable profit margins.
- Interacted with customers to identify preferences and specifications, fostering timeline and budget adherence.
- Performed several on site duties when required to complete projects; framing, drywall, trim, paint, etc.,
Education
Bachelors of Architectural Studies -
Carleton University
Ottawa, ON06.2011
Skills
- Budget Development
- Operations Oversight
- Operations Management
- Customer Service
- Industry Knowledge
- Attention to Detail
- Organizational Skills
- Project Management
- Problem Solving
Languages
English
Full Professional
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Certification
- BCIN Designer Number - 2014 to Present
Timeline
Owner/Operator
Utopia Design Build
12.2018 - Current
Sales Design Consultant
Erth Coverings
05.2017 - 12.2019
Project Manager
Freshwater Prefab
07.2015 - 12.2019
Junior Project Manager
Kings Haven Construction
05.2013 - 10.2017
Bachelors of Architectural Studies -
Carleton University
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