Summary
Work History
Education
Skills
Languages
Timeline
Generic

Sarvjeet Kaur

Kitchener,ON

Summary

Proven Customer Service Representative at Walmart, adept in problem-solving and critical thinking, significantly enhancing customer loyalty. Excelled in money handling and Microsoft Excel, demonstrating exceptional computer proficiency. Skillfully managed high-stress situations, showcasing active listening and empathy, leading to effective problem resolution and repeat business. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

Customer Service Representative

Walmart
09.2023 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Post Graduate Certificate - Project Management

Georgian College of Applied Arts And Technology
Barrie, ON
04.2024

Bachelor in Architectural Studies - Architecture Studies

Khandelwal College of Architecture And Design
Bareilly, India
08.2021

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution
  • Computer Proficiency
  • Money handling abilities
  • Microsoft Excel

Languages

English
Full Professional

Timeline

Customer Service Representative

Walmart
09.2023 - 02.2024

Post Graduate Certificate - Project Management

Georgian College of Applied Arts And Technology

Bachelor in Architectural Studies - Architecture Studies

Khandelwal College of Architecture And Design
Sarvjeet Kaur