Sarthak Rana
Scarborough,Ontario
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
1
1
Certificate
1
1
year of professional experience
Education
Bachelor of Science - Information Technology
Centennial College of Applied Arts And Technology
Scarborough, ON04.2023
Skills
- Technical Expertise: Proficient in installing, maintaining, and troubleshooting PCs, laptops, printers, network switches, and AV equipment
- Networking Skills: Skilled in network cabling, installation, and troubleshooting, including copper and fiber optic
- Communication: Excellent communication and customer service skills for interacting with diverse groups
- Project Management: Capable of managing multiple tasks, responding to urgent issues, and working independently
- IT Service Desk Experience: Familiar with service desk operations and basic IT support
- Educational Background: Holds a four-year Bachelors degree in a relevant field (Electronics Technician, IT, etc)
Certification
Microsoft certified: Azure Fundamentals
Timeline
IT Lab Technician
Centennial College
09.2021 - 10.2022
Student Researcher
WIMTACH Centennial College
06.2021 - 09.2021
Bachelor of Science - Information Technology
Centennial College of Applied Arts And Technology
Work History
IT Lab Technician
Centennial College
09.2021 - 10.2022
- Classroom and Student IT Field Support: Regularly visited classrooms to troubleshoot and resolve issues with computers, printers, network switches, and Wi-Fi APs. Expert in Microsoft and Apple applications and adept in AV support, including projectors and audio systems.
- Documentation and System Improvement: Maintained accurate documentation for IT and AV systems and provided constructive feedback for hardware and software enhancements.
- Staff and Faculty IT Support: Skilled in diagnosing and resolving hardware and software faults for faculty and staff equipment, including laptops, desktops, and printers.
- IT Infrastructure Maintenance: Managed installation and maintenance of PCs, laptop docking stations, and network cabling. Proficient in installing pre-configured switch gear and access points.
- Professional Competencies and Training: Provided training to end users on securing accounts and systems, adhering to security best practices, and assisted junior technicians in understanding and troubleshooting installed equipment.
Student Researcher
WIMTACH Centennial College
06.2021 - 09.2021
- Performed risk analyses to identify appropriate security countermeasures.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Monitored use of data files and regulated access to protect secure information.
- Developed plans to safeguard computer files against modification, destruction, or disclosure.
- Assisted in developing disaster recovery plans for critical IT systems in case of cyber-attacks or natural disasters.