Saleh Negash
Toronto,ON
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
RSM Canada
07.2022 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched product and issue resolution tactics to address customer concerns.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
Junior IT Support Specialist
LOZES IT Solutions
02.2022 - 04.2022
- Provided IT support services for software and hardware devices while troubleshooting and system operation
- Utilized a ServiceNow for ticketing documentation, ticketing completion and creating articles for knowledge base
- Supported windows 10 applications and software support
- Maintained all HP devices such as laptops and desktops
- Troubleshooted network printer issues for user that lost access or lost connection
- Supported used across Canada with Office 365 issues such as account locks, account password resets, installing and troubleshooting
- Ensured users connected to the company VPN
- Ensured users had connection to the LAN/WAN onsite
- Worked on windows 2016 doing the active directory
- Quickly solved 20+ customer issues daily with 95% success
- Enhanced help desk ticketing system, reducing solution time by 35%
- Installed, serviced and upgraded over 300 Windows computers
- Onboarding users, password resets via active directory
- Worked on hard drives and storing and creating accounts and install the windows accounts/licensing (E3/E5)
- Provided PC and mobile support to resolve client issues while working remote
- Supported the company MDM devices that utilized Intune
- Provided IMAC service when required
- Supported Multi-Factor Authentication
- Utilized remote-desktop to remote into users working from home.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Created help desk tickets, troubleshot and resolved desktop issues.
JUNIOR DATA CENTER TECHNICIAN
TEKsystems
08.2021 - 09.2021
- Extensive experience terminating CAT6 cables
- Data center skills as installing/moving equipment and cabling
- Experience with field related hand tools and testing equipment
- Life 60-75lbs
- And perform work requiring extended walking and bending
- Basic understanding of internet technology
- Experience working in a data center environment performing essential job responsibilities listed above.
- Dressed and labeled cables for easy identification and traceability.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
Education
No Degree - Diploma
Canadian College of Business Science & Technology
Toronto, ON05.2022
Skills
- MS 365 Administration
- Azure Administration
- CLOUD COMPUTING
- Active Directory, DNS, DHCP
- MS operating systems
- Routing & Switching
- Wireless Solutions
- LAN & WAN
- Diverse PC knowledge
- Ticketing systems
- Customer service
- End User Training
- Microsoft office
- Proficient troubleshooter
- Manage Office 365 Users, Group, Shared Mailboxes, Domains, and Retention Policies via shell and GUI
- Administrate Office 365 Platforms such us Exchange, Teams, SharePoint, Intune and OneDrive
- Working on cloud solutions on Microsoft Azure platform including Azure AD
- Deploying and Managing Active Directory, DHCP & DNS, and implementing its component
- Implement, install, configure and troubleshooting Microsoft windows servers all Versions
- Implement, configure and manage infrastructure devices such as routers, switches and wireless
- Experienced with networks LAN, WAN and Internet system
- Installing, configuring and deploying new PCs for end Users
- Created support service tickets and used web-based ticketing systems to track and deliver support services
- Knowledge of Anti-Virus Clients, Internet proxy, patch management
- Install, configure local printers and network printers, troubleshoot these printers, add these printers to users on request
- Knowledge of computer, Laptops, Printers and scanners troubleshooting
- Remote Support
- Hardware Repair
- Wireless Networking
- Incident Reporting
- Printer Setup
- System Diagnostics
- Mobile Device Support
- Software Updates
- Technical Troubleshooting
- Active Directory
- Network Connectivity
- Data Recovery
- Online Chat Support
Education Certifications
- Canadian College of Business Science & Technology Diploma in Information Technology.
- Microsoft Azure Administrator Associate.
- Microsoft 365 Enterprise Administrator Expert.
- Microsoft 365 Certified Security Administrator Associate.
- CompTIA IT Fundamentals A+.
- CompTIA Network+ Certification.
Languages
English
Professional Working
Certification
- Microsoft 365 Enterprise Administrator Expert.
- Microsoft Teams Administrator.
- Microsoft Certified: Azure Fundamentals
- CompTIA IT Fundamentals A+.
- CompTIA Network+ Certification.
Timeline
IT Help Desk Technician
RSM Canada
07.2022 - Current
Junior IT Support Specialist
LOZES IT Solutions
02.2022 - 04.2022
JUNIOR DATA CENTER TECHNICIAN
TEKsystems
08.2021 - 09.2021
No Degree - Diploma
Canadian College of Business Science & Technology
- Microsoft 365 Enterprise Administrator Expert.
- Microsoft Teams Administrator.
- Microsoft Certified: Azure Fundamentals
- CompTIA IT Fundamentals A+.
- CompTIA Network+ Certification.
Similar Profiles
Aditya SadhwaniAditya Sadhwani
Associate - Assurance NAS Canada at RSM US LLP, RSM Delivery Center (India) Private LimitedAssociate - Assurance NAS Canada at RSM US LLP, RSM Delivery Center (India) Private Limited
Ankit ViradiyaAnkit Viradiya
Assistant Manager at RSM Astute Consultech Private Limited ( Member firm of RSM International )Assistant Manager at RSM Astute Consultech Private Limited ( Member firm of RSM International )
Aaron ShawAaron Shaw
Tour Manager at RSMTour Manager at RSM