Security-focused and diligent guard working over 3 years monitoring, maintaining order and safety at a mall with excellent interpersonal skills, flexibility, and customer service orientation. Skilled in detecting problems and reporting information to appropriate personnel with experience of Use of Force and Handcuff training.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Guard
Paladin Security Group
White Oak Mall, London, ON
02.2020 - Current
Providing excellent customer service to clients while maintaining vigilance in addressing security concerns.
Enhancing overall security by conducting thorough patrols and monitoring premises.
Answering alarms, investigating disturbances, and contacting law enforcement personnel to de-escalate crisis.
Responding quickly to emergency situations to assess and deflect issues.
Preventing unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
Assisting with investigations by gathering information, photo and video documentation, and completing a comprehensive written incident report.
Maintaining a safe environment for staff and visitors through proactive surveillance and communication.
Education
Early Childhood Education
Fanshawe College of Applied Arts And Technology
London, ON
12.2020
Skills
Workplace Safety
First Aid Certified
Security procedures knowledge
Security camera monitoring
Adapting to environmental factors while performing Exterior Patrols
Writing comprehensive reports and maintain proper written records
Emergency Management
De-Escalation Techniques
Physical Fitness
Effective Verbal and written communication
Certification
Use of Force Training, Paladin Security - September 2023
Handcuff Training, Paladin Security - September 2023
Management of Resistant Behavior Training - April 2022