Saroj Paudel
Mississauga,Ontario
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Answernet Telepartners
11.2018 - 05.2023
- Taking inbound and outbound calls on behalf of several clients associated with the company
- Troubleshooting of the customer's technical issues through a live chat tool
- Identifying customer needs and providing solutions on immediate effect, which include medical emergencies and other residential problems like no light, water, heat etc
- Verifying the information of the caller and interviewing them for the job applied by them on behalf of the client.
BACK END DEVELOPER
Aakash Labs
08.2020 - 03.2022
- Designed and developed the backend for more than three travel websites as an only backend developer in the team
- Developed all the RESTful APIs required using Django REST framework and MySQL as database
- Worked closely with product managers and clients for developing business logic and change request functions
- Interviewed people for internship positions mainly for back end and involved the selected ones in the ongoing projects thus acting as mentor to the trainees.
PROFESSIONAL EXPERIENCE, INTERNSHIP
IT training Nepal
11.2019 - 04.2020
- Development & implementation of a web application (news portal) based on MVT architecture on Django framework
- Used DRF to create Restful APIs.
PROGRAMMING INSTRUCTOR
Institute of Robotics & Intelligent Systems (IRIS)
08.2018 - 02.2019
- Instructed students mainly on Arduino Uno programming, made relevant circuits and models using the program
- Built simple machines on Legos, VEX etc
- By building some programming model and implementing them on the machines.
PROGRAMMING INSTRUCTOR
Model Institute Kathmandu
07.2016 - 03.2017
- Instructed C programming language to high school and undergraduate students with some basic FORTRAN.
Education
Post Graduate Certificate Wireless Telecommunications -
HUMBER COLLEGE OF APPLIED ARTS & TECHNOLOGY
Toronto, ON09.2018
Bachelor of Engineering Electrical Engineering -
TRIBHUVAN UNIVERSITY, IOE, CENTRAL CAMPUS, PULCHOWK
Lalitpur, Nepal03.2016
Skills
- Customer Service
- Inbound/Outbound calls
- Microsoft Office
- Call Flow Maximization
- Interpersonal Skills
- CRM Software
- Inventory Management
- Live Chat Support
- Social Media Management
- Order Processing
- [Software] CRM System Proficiency
Languages
English
Native or Bilingual
Timeline
BACK END DEVELOPER
Aakash Labs
08.2020 - 03.2022
PROFESSIONAL EXPERIENCE, INTERNSHIP
IT training Nepal
11.2019 - 04.2020
CUSTOMER SERVICE REPRESENTATIVE
Answernet Telepartners
11.2018 - 05.2023
PROGRAMMING INSTRUCTOR
Institute of Robotics & Intelligent Systems (IRIS)
08.2018 - 02.2019
PROGRAMMING INSTRUCTOR
Model Institute Kathmandu
07.2016 - 03.2017
Post Graduate Certificate Wireless Telecommunications -
HUMBER COLLEGE OF APPLIED ARTS & TECHNOLOGY
Bachelor of Engineering Electrical Engineering -
TRIBHUVAN UNIVERSITY, IOE, CENTRAL CAMPUS, PULCHOWK
Similar Profiles
Celeste FarquharsonCeleste Farquharson
General Manager at TelePartners Call Centre Inc.General Manager at TelePartners Call Centre Inc.
Basia SmithBasia Smith
Customer Service Associate at Answernet Remote/ AbekaCustomer Service Associate at Answernet Remote/ Abeka
Dinah HolguinDinah Holguin
Supervisor/Bilingual Customer Service Agent at New AnswernetSupervisor/Bilingual Customer Service Agent at New Answernet
Mariame AliMariame Ali
Instructor, Diploma Program for Pharmaceutical Manufacturing Technology at Oxford College of Arts, Business and TechnologyInstructor, Diploma Program for Pharmaceutical Manufacturing Technology at Oxford College of Arts, Business and Technology
Sahib SyedSahib Syed
Soccer Coach at Arnold BorasSoccer Coach at Arnold Boras